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Customer Service Representative

4 weeks ago

Adelaide, South Australia Vinidex Full time
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Aliaxis exists to bring solutions to the world's water challenges and accelerate the transition to clean energy. We are a global leader in high-quality piping & fitting solutions for use in building, infrastructure, industrial and agricultural applications across the globe. Over 15,000 people work for us in more than 40 countries with 80 manufacturing sites.

Vinidex

For over six decades, Vinidex has been leading the way – setting the industry benchmark for pipeline systems and solutions. Our legacy spans across building, infrastructure, agriculture, and civil sectors.

We make life flow with groundbreaking, high-quality products, connecting everything from water, gas, and energy throughout Australia.

With the Aliaxis group as our parent company, we are part of one of the world's largest global networks to bring solutions to the world's water challenges.

We Are Proud Of Our Focus On Operating On 100% Renewable Energy By The End Of 2027 And Our Recycling Programs Across Our Sites, And Are Looking For Passionate People That Want To Be Part Of Our Journey And Embrace The Behaviours That We Stand For

  • We Dare to challenge the status quo, to innovate and to learn fast
  • We Care for the environment, our customers and each other
  • We Deliver by taking accountability for our decisions and actions

What Will You Do

Due to an internal promotion, we are looking for a new Customer Service Representative superstar to join our dynamic, team focused and fun customer service team. You are proactive, able to think outside of the box and are customer centric and passionate about providing the best customer experience.

Reporting to the Customer Service Team Leader and based at our North Plympton site, you will be the first point of contact to support our Distributor customers (plumbing, electrical, hardware & rural), including processing orders, advising on pricing and delivery enquires, and answering phone calls to provide solutions and keep our customers updated. Your exceptional relationship building skills, attention to detail and ability to partner across all areas the business, will ensure your success and ours
  • This position specifically supports our distributor customers, however at times there may a requirement to support customers from other segments.
  • Ensures 'logged' into the ACD phone system to guarantee availability to answer inbound calls presented to the Call Centre.
  • Provide order updates, assist customers with product availability, promotions, and pricing enquiries.
  • Receive, processes and verify the accuracy of orders received via email, phone, EDI.
  • Review and maintain outstanding back-order reports, to ensure customer orders are processed and delivered on time and in the most efficient way.
  • Manage your caseload efficiently and accurately at all times including updating notes on client files and contacts to ensure a seamless customer experience.
  • Build and sustain positive relationships with customers and team members (Sales, Distribution, Production, Finance, Administration, Quality.)
  • Take personal responsibility for accurate completion of work and seek assistance when required
  • Remain positive and respond to pressure in a calm manner whilst sharing information to ensure others are kept informed of issues.
  • Suggest methods to improve efficiency and service to both internal and external customers.
  • Assist the Customer Service team to achieve Service Levels as aligned to current KPIs set within the team.
  • Cover breaks and assist the team as required and by request of the Team Leader.

About You
  • Ideally you will have 1-2 years Customer Service experience within a Manufacturing, Retail, Trade, Hospitality or FMCG industry (Plastics, Building Products, Plumbing, Hardware or FMCG – highly considered)
  • Experience dealing with customer resolutions, problem-solving and the ability to navigate complex manufacturing process' to find the best solution.
  • Computer literate with solid Microsoft Office skills and proficient with ERP/CRM systems (SAP and Salesforce preferred).
  • Exceptional communication skills both verbal and written, with the ability to build meaningful relationships with all stakeholders including customers, to influence and negotiate to get the best outcome.
  • Demonstrated team player with a collaborative style who is positive, resilient and wants to work in a team that likes to have some fun.
  • Excellent time management and coordination skills with a sense of urgency, results focused, with high attention to detail and analytical mindset
  • You have a can-do attitude, are flexible, adaptable and always have the customer at the forefront of everything you do

Why join us? We care
  • Rotating weekly roster working hours between 7.00am to 7.00pm giving you time to do life admin, school drop off/ pick up or work on your health and wellbeing.
  • STI program, competitive salary offering and annual pay review are just some of the ways we reward our employees for their contribution.
  • You will enjoy working for a business that is conscious about what we do, how it operates and our impact on the environment.
  • Industry leading paid parental leave - 26 weeks paid parental leave for primary carer and 4 weeks paid secondary carer.
  • Employee Assistance Program access for you & your immediate family.
  • We take it further with our Employee Recognition Programs and Service Awards.
  • Opportunity to join our mentoring programs.
  • Diversity, equity, and inclusion is close to our heart as a global business, you will have the opportunity to join the DEI council.
  • Career development opportunities available at home and abroad.
  • A safe work environment with a strong focus on "Go for Zero".

For more information this role, please contact Carla Treuer on 0497 323 252.

Aliaxis is proud to be an equal opportunity employer who welcomes candidates and employees from all backgrounds. We are committed to building and investing in a culture of belonging, where all our employees feel empowered, can be their true selves and are able to bring their best ideas forward and contribute to the company's "Growth with Purpose" strategy.

For us, equity and belonging starts at the application step: whether it's offering flexibility in scheduling interviews, or ensuring a supportive and inclusive environment, we strive to remove barriers and create equal opportunities for all applicants. Should you have specific needs, please do not hesitate to let us know and we will do our best to accommodate.

Just a heads up – we are currently not accepting CVs from recruitment agencies. Thanks for your understanding and cooperationSeniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesHuman Resources Services

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