Customer Service Officer
2 weeks ago
Join Australia's leader in sustainable, total waste management solutions.
Customer Service OfficerAbout Us
Join us at Cleanaway and contribute to making a sustainable future possible, together.
We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.
As a high-growth, ASX-listed organisation with over 7,500 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry-leading HSE performance. We are Australia's largest company in this sector, providing essential services to millions of customers and communities nationally.
The Opportunity
The Customer Service Officer is accountable for responding promptly, in a positive, professional, and timely manner, to internal and external customers by listening effectively to determine the best course of action and implementing timely action to meet the customer's requirements.
- Provide frontline communication with all internal and external customers, operational personnel and other departments
- Ensure accurate entry of customer information, work requests and daily run or work schedules to meet the weekly reports and resulting in zero errors in run sheet distribution
- Identify opportunities to add value to the customer through the provision of additional products and services
About You
Our ideal candidate will have experience of working in a customer service team environment and have effective verbal and interpersonal communication skills.
- High-level data entry skills, good literacy and numeracy skills
- Intermediate skills with the MS Suite of products
- Strong organisational skills
Benefits
- Competitive salary package
- Flexible working arrangements
- Career opportunities in a high growth, Australian business
- Supportive and safe work environment
- Paid parental leave
- Great company benefits: Employee share program, company discounts, salary packaging, EAP, discounts on private health insurance and more.
Our Process
Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.
We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.
Join us on our exciting journey towards a sustainable future.
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