Customer Concierge Operator Traineeship

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Submit an expression of interest to join Zeal Future's Customer Concierge Operator Traineeship hosted by Service NSW Contact Centre and start or continue your career in customer service.

We welcome and strongly encourage applications from individuals from diverse backgrounds. Traineeships at Service NSW run tailored programs for Aboriginal and/or Torres Strait Islander people, and people living with disability, among others.

This expression of interest will be used for traineeships starting between August and December 2025.

What you'll be doing…

You will complete a Certificate III Business - Customer Engagement qualification over 12 months through a combination of formal training with a Registered Training Organisation (RTO) and practical on-the-job experience with Zeal Futures and Service NSW.

Throughout your formal training and practical experience in the workplace, you will have the opportunity to:

• Provide advice, assistance and quality service to customers over the phone
• Research, analyse and resolve enquiries from a variety of channels, or transfer to the appropriate channel/s for effective resolution.
• Carry out administrative activities, such as creating and updating online records and databases
• Refer customers to the appropriate channels of service by understanding a variety of policies and procedures

What you'll bring to the table…

To be successful in this role, you'll need to meet the following selection criteria:

• Ability to provide high quality customer service in a fast-paced environment
• Excellent verbal and written communication and interpersonal skills
• Commitment to full term of the traineeship and study requirements
• Intermediate experience using technology (computers/telephones/software packages)
• Strong time management with ability to prioritise duties and multitask
• Confidence to handle challenging situations and resolve enquires in a calm and focused manner
• Flexible and adaptable during times of change to contribute to the team's strategic goals
• Successfully pass a National Police Check
• Have a can-do attitude and be an enthusiastic learner

About Zeal Futures

Zeal Futures provides the ultimate training and employment experience. We create life-changing opportunities by working with industry-leading organisations to deliver high-quality, innovative apprenticeship and traineeship programs across a range of industries.

As experts in vocational education and training, we will support you through all phases of your learning journey, creating a supportive environment that empowers our employees to thrive. Our track record speaks for itself, as we consistently maintain one of the highest completion rates in Australia.

What's in it for me?

Being a Zeal Futures trainee opens the door to working for industry-leading Employers to provide life changing opportunities. Our network of Host Employers means we can offer rotations to ensure you can fulfil your education and training requirements; become qualifiedwithout getting yourself into debt and actually earn an income

Throughout your traineeship, you'll also be able to take advantage of our exclusive employee benefits such as coaching and mentoring, safety training, discounted health benefits, rewards and counselling.

About Service NSW

Service NSW is an award-winning NSW government initiative delivering improved one-stop services for government customers. Service NSW has been shaped by our customers - who want easier and more online access to government services and a single point of contact.

Service NSW delivers more than 800 transactions - including driver licences, birth certificates, Seniors Cards and Fair Trading licences through one digital service, one phone number and a network of one-stop shops.

How to submit your Expression of Interest

To apply for this role, click the 'Apply for this job' button and then follow the steps to complete your application. You can also apply online at www.zealfutures.com.au by clicking on 'Vacancies' and selecting the relevant position, then the 'Apply Online' button at the top of the page.

All applications require a resume and coverletter outlining your suitability to the role.

If you require assistance with the recruitment process (for instance, this may be filling out forms, interviews, or completing online tests), please contact your recruitment representative on 1800 247 864 . We are happy to provide any necessary reasonable adjustments or assistance you may need. Please do not hesitate to ask for any help. We look forward to hearing from you.

What else is involved?

After submitting your online application, you may be invited to complete online testing, interviews and pre-employment medicals. We'll also contact your references if you progress through these recruitment stages. Please be sure to check your emails (including your junk folder) and respond to missed phone calls, voicemail messages and text messages.

If you have any questions about this role, please contact Kaitlin Milsom on 0407 962 167 .

Applications close on 4th September 2025.

As a recognised Diversity Champion, Zeal Futures is committed to Equal Employment Opportunities, Ethical Practices, and the principles of Cultural Diversity. We encourage applications from all members of the community, including people from indigenous backgrounds, people with disability, women seeking non-traditional trade opportunities, people from culturally and linguistically diverse backgrounds, and mature aged people. If you require assistance lodging your application with Zeal Futures, please contact our Recruitment Team on 1800 247 864 .

Salary match Number of applicants Skills match

Zeal Futures provides the ultimate training and employment experience. We work with industry-leading organisations to offer quality apprenticeship and traineeship programs across a range of industries, maintaining one of the highest completion rates in Australia.

Since 1981 we've assisted more than 38,000 people into career and learning opportunities. As experts in vocational education and training, we support people through all phases of their learning journeys, creating a supportive environment for our students and employees to thrive.

Our award-winning team takes a tailored approach, because no two people or businesses are the same.

At Zeal Futures, we create success stories.

Zeal Futures provides the ultimate training and employment experience. We work with industry-leading organisations to offer quality apprenticeship and traineeship programs across a range of industries, maintaining one of the highest completion rates in Australia.

Since 1981 we've assisted more than 38,000 people into career and learning opportunities. As experts in vocational education and training, we support people through all phases of their learning journeys, creating a supportive environment for our students and employees to thrive.

Our award-winning team takes a tailored approach, because no two people or businesses are the same.

At Zeal Futures, we create success stories.

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