Clinical Educator and Customer Service
1 week ago
Represent Range and associated companies.
Build relationships with key surgeons/clients and their nursing staff by way of training, education, and clinical case support.
Additional responsibilities include working with the local sales team to develop & manage business relationships with all customers, physicians & hospital/support staff and continually influence the sale & market growth of products.
Main Responsibilities
- Guide and assist surgeons and their team in the operating room, ensuring appropriate technical and optimal surgical support as directed.
- Ensure that all surgical cases are properly equipped with the required instrument kits, implants, and user guide as per each customers' requirements.
- Regularly complete instrument inspection, check instruments function correctly, and recommend repair/replacements.
- Use product knowledge to present, demonstrate, and ensure accurate utilisation of Range products.
- Build and develop strong relationships with customers, external and internal.
- Provide in-service and training on the clinical application, maintenance, care, and handling of equipment to operating suite and CSSD personnel.
- Coordinate training and events and manage day-to-day requirements of business support, ensuring Range delivers exceptional levels of service to our customers.
- Carry out stock takes and check for variances in consignment and hospital owned stock.
- Proactively manage existing customer relationships ranging from product end users, nursing personnel, management, and administration personnel.
- Continually assess customer needs & requirements.
- Develop customer relationships and identify growth opportunities to secure existing business and achieve competitive conversions.
- Participate in a rotating on-call roster for after-hours/weekend case support.
- Travel outside of the region or local area from time to time, depending on business requirements.
- Participate in trade displays, education courses, and seminars as required.
- Always comply with all OH&S requirements as per Company policies and legislative environment.
Requirements
- Strong customer service and interpersonal skills.
- Resilience and comfortable working autonomously.
- Computer proficiency in MS Office.
- A valid current driver's licence and the right to work in Australia.
- Excellent written and verbal communication skills.
- Ability to develop relationships with internal and external customers.
- Highly organized and self-motivated.
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a Clinical Educator?
- Which of the following Microsoft Office products are you experienced with?
- Do you have experience in a role which requires relationship management experience?
- Do you have customer service experience?
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