IT Manager

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Multicultural Care (MC) is a not-for-profit, secular, community organisation, specialising in home and community-based support services for older people, people with disability, and carers, from culturally and linguistically diverse (CALD) backgrounds.

Reporting to the Chief Financial Officer, the IT Manager / Technology Delivery Lead role is to lead the planning and execution of IT strategy, technology project delivery, and performance management of outsourced IT services. With all day-to-day IT operations transitioned to a Managed Services Provider (MSP), this role focuses on strategic enablement, ensuring technology solutions are well-governed, aligned to business needs, and delivered effectively through structured project management and high-performing vendor partnerships.

At all times, MC staff are expected to work in-line with the funding bodies' requirements, relevant government guidelines, legislation, WHS requirements, and MC's philosophy, policies, and procedures.

1. IT Strategy and Governance

Align IT strategy with business goals and future growth.

Develop IT policies, standards, and guidelines.

Advise leadership on IT risks, trends, and investment decisions.

2. Technology Solutions and Project Delivery

Define, scope, and lead delivery of IT initiatives and digital projects

Coordinate cross-functional project teams, including Key Users and external vendors

Manage project timelines, budgets, and outcomes.

Manage IT vendor and MSP relationships to meet service levels.

Ensure value for money across IT contracts and licensing.

Coordinate issue resolution with external service providers.

4. Security and Compliance

Maintain IT security controls and data protection measures.

Conduct IT risk assessments and manage incident response.

Ensure compliance with legal, regulatory, and policy requirements.

5. IT Performance Accountability

Track IT performance and KPIs to support decision-making.

Drive continuous process and service improvements.

Enable data and reporting requirements across the business.

6. Values and Conduct

Positively and constructively represent Multicultural Care in all opportunities, role-modelling the Code of Conduct and supporting the organisation's mission, vision, and values.

Participate in team and organisation-wide initiatives and contribute to a collaborative work culture.

Take action to maintain a safe working environment for all and respect diversity in all interactions.

Skills, Experience and Competencies

Proven track record in IT management or a similar leadership role.

Strong ability to plan and execute IT strategy aligned with business goals.

Extensive experience managing IT vendors, MSPs, and SLAs.

Solid understanding of IT security, compliance, and risk management.

Demonstrated project management capability for IT initiatives.

Strong problem-solving and decision-making capabilities.

Ability to manage IT budgets and drive cost efficiencies.

Customer-focused with a collaborative, proactive mindset.

Strong time management skills with the ability to perform effectively under pressure and manage multiple priorities.

Ability to communicate effectively between technical and non-technical stakeholders as well as sensitively with people from all cultures and backgrounds.

Awareness of emerging technologies and IT industry trends.

· Relevant certification (e.g. ITIL, PMP, Prince2, ISO

· Experience working in the aged care and/or disability sectors

· Ability to speak a second language

Mandatory Pre-employment Requirements:

Valid National Police check

NDIS Worker Screening Check

Driver's licence

If you are an experienced IT Manager / Technology Delivery Lead with a passion for helping vulnerable people in your community, we want to hear from you. Apply today and join the team at Multicultural Care

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Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Technology Manager? Do you have a current Australian driver's licence? Do you have a current Police Check (National Police Certificate) for employment? What's your expected annual base salary? How many years' experience do you have in the IT industry? What's the highest level of ITIL qualification you have completed? How many years' experience do you have as a Technology Delivery Manager?