Housekeeping Services Team Leader

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Are you a hands-on hospitality professional with a passion for leading teams and delivering exceptional service? At UnitingSA, we are looking for a dynamic Housekeeping Services Team Leader to oversee and inspire our hotel services team, ensuring our aged care residents enjoy a clean, welcoming, and well-maintained environment every day.

About the Role

As our Housekeeping Services Team Leader, you will take ownership of daily housekeeping and laundry operations across the facility. This is not just a supervisory role, you'll lead by example, rolling up your sleeves and setting the standard in room presentation, hygiene practices, and guest service. You'll coordinate team rosters, monitor quality standards, and ensure all activities comply with food safety and infection control regulations.

There are two full-time roles in Hotel Services at West Lakes and Westminster Village in Grange.

Key Responsibilities

• Supervise and motivate a team of Housekeeping Services Assistants to deliver five-star cleaning and laundry services.
• Manage daily operations including room turnovers, communal area upkeep, and personal linen services.
• Provide training and support to staff, ensuring compliance with WHS, infection control, and food safety protocols.
• Coordinate rosters and workloads, conduct quality audits, and support staff performance and development.
• Liaise with clinical and administrative staff to respond to resident needs promptly and professionally.
• Manage stock levels and supplier relationships to ensure equipment and materials are always ready to go.

What You Bring

• Certificate in Supervisory or Frontline Management, or equivalent industry experience.
• Proven background in hotel housekeeping, commercial cleaning, or facility services — aged care or healthcare experience is a bonus.
• Strong knowledge of safe work systems, WH&S, and infection control practices.
• A confident, proactive leadership style with excellent communication and team coordination skills.
• A hands-on approach; you're not afraid to jump in and lead from the front.

Why Join Us?

At UnitingSA, we bring hospitality heart to the aged care sector. You'll be part of a values-driven team where your skills in presentation, service delivery, and leadership help to create a warm, welcoming environment for our residents, our most important guests.

If you're looking to step up in your hospitality career with purpose and impact, we'd love to hear from you.

What We Offer

• Salary Packaging: Up to $15,900 tax-free, plus $2,650 for meals/entertainment, and novated leasing benefits.
• Leave Loading: 17.5% boost to your annual leave pay.
• Wellbeing Support: Access to a comprehensive Employee Assistance Programme and discounted health insurance.
• Career Development: Ongoing learning and leadership opportunities to support your growth.
• Inclusive Culture: Flexible work options and a welcoming, values-driven team.
• Generous Parental Leave: 16 weeks paid leave to support your family milestones.

For a confidential discussion, contact Paola Astudillo, Housekeeping Services Manager, on 0459 858 624 . If you require assistance with your application, please reach out to our Talent & Acquisition team at 08 8440 2120 .

Applications close Tuesday 2nd September 2025.

UnitingSA reserves the right to close this advert earlier if a suitable candidate is identified.

We welcome applications from all community members, including Aboriginal and Torres Strait Islander peoples, culturally diverse backgrounds, and people with all abilities and diversities.

Our employment screenings vary based on role requirements to ensure we recruit individuals aligned with our standards.

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Apply now and bring your hospitality expertise to a meaningful leadership role

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