Manager – Quality, Risk and Compliance

Australian Greek Welfare Society (t/a as PRONIA), has since 1972, built a reputation as an innovative and progressive organisation that continues to serve the Greek speaking community and contributes to the wider multicultural sector through advocacy and collaborative partnerships. PRONIA's programs focus on direct service delivery, including counselling, information provision, and crisis intervention, community education as well on the delivery of specialist services in aged care, disabilities, family and children's programs. All services are delivered in a linguistically and culturally appropriate manner with a commitment to enhance individual's capacity and build community capital.

What you will be doing

Reporting to the Chief Operating Officer, the Manager, Quality, Risk and Compliance will play a critical role in ensuring effective operation of governance structures, including clinical governance, compliance with regulatory, contractual and statutory obligations, and the proactive management of risk across the organization. The role will work to ensure that PRONIA delivers safe, high-quality, and compliant services to the community.

In this role, you will:

• Lead continuous improvement of Quality systems, and foster a culture of continuous improvement, safety and high performance
• Monitor the quality of aged care and clinical governance through a regular cadence of reviews. Engage with specialist clinical governance providers as necessary
• Embed policies and processes to ensure compliance with the Strengthened Standards under the Aged Care Act 2024.
• In conjunction with external subject matter experts, develop and implement PRONIA's clinical governance framework. Align with accreditation cycles, and aged care standards.
• In conjunction with the GM Clinical Operations & Service Delivery, prepare and guide PRONIA through audits, accreditations and external inspections
• Maintain and review the organisation's risk management framework.
• Build strong relationships with regulators and key stakeholders
• Uphold compliance with legislative and company standards by maintaining all required filings and records.
• Develop KPI's to drive compliance with clinical governance policies, processes and regulations
• Provide regular reporting on quality and risk performance to the executive team and board.

Role Requirements

• Degree and/or professional qualification in business, quality, governance, risk, or a clinical discipline.
• In-depth knowledge of statutory and regulatory compliance requirements in aged care or community services.
• Minimum 5 years' experience in a quality systems and standards or risk management role (NFP and/or aged care or home care / health environment preferred).
• Governance professional qualifications would be well regarded
• Strong understanding of the Strengthened Aged Care Standards and contemporary risk management practices.
• Demonstrated management and leadership skills with good communication and clear direction in service provision.
• Ability to develop policy, implement procedures, and drive compliance through organisation-wide governance, quality, and audit management.
• Successfully leads cross-functional and whole of organisation improvement and change across Governance, Compliance, Quality, Risk and Audit Management.
• Strong analytical skills, technical quality, risk and compliance expertise, superior communication skills and the capacity to think strategically.
• Demonstrated ability to translate compliance and governance requirements into effective systems.
• Excellent communication, reporting, and stakeholder engagement skills.
• Proven ability to influence organisational culture and continuous improvement.
• Committed to following and enforcing business processes.
• Detail oriented, enthusiastic and proactive.

Mandatory Requirements

• National Criminal History Record Check (current).
• Not subject to any Employee Screening or Banning Orders under relevant legislation.

What we offer

• Competitive remuneration package (commensurate with experience).
• Salary packaging benefits (up to $18,550 tax free).
• The opportunity to make a lasting impact on aged care reform and multicultural service delivery.
• Supportive executive team and strong organisational values.

How to apply

If you are interested in applying for this role, please submit your resume and a cover letter via our careers page:

For further information regarding this role, please contact Georgina Meyne from the People and Culture team at

Position Description

Position Description:

PRONIA is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to appointment.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Finance and Sales

Industries

• Non-profit Organizations

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