F&B Supervisor

Overview

Yamagen is part of EVT - and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

Location: 3000 Melbourne, Victoria

Posted: 21 days ago

About EVT

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

About QT

QT Hotels & Resorts is EVT's premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of 'expect the unexpected', every property delivers an experience that combines local influence with QT's signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.

Woven into the city's fabric, QT Melbourne is at the heart of the CBD's cultural beat. Want to come into our fold? Show us your service-minded side and help keep luxury evolving across 188 industrial inspired rooms and signature dining at our award-winning restaurant, Yamagen. We can't wait to see what you've got.

About Yamagen

Step into Yamagen. Cool and casual izakaya drink and dine vibe folded with formidable culinary discipline; this is new generation Japanese for the discerning diner. Glossy enamel black finishes frame eye-catching details. Our Whisky list is a towering narrative of character, written by refined Japanese distilleries. Sip from a select saké collection and sample curious cocktails in this low-lit showcase of Tokyo chic.

From kitchen and bar, tradition and invention are hand-rolled with market-fresh sashimi and intricate sushi sensations. Indulge your guests with delectable share plates, shimi over and enjoy dishes from our live fuel robata, or bow to the formidable technique of Executive Chef Adam Lane for a tantalising Omakase experience.

Role – In Room Dining Attendant (IRD) – Full Time

We are seeking a talented, vibrant, and dynamic Full Time In Room Dining Attendant to join our team, someone who brings individuality, creativity, and passion into turning the ordinary into extraordinary.

Position Overview

The In Room Dining Attendant is responsible for delivering luxury dining straight to our guests' rooms. From breakfast trays to late-night cocktails, you'll be responsible for taking orders, preparing trays and trolleys, serving food and beverages (including alcoholic beverages — RSA is compulsory), and ensuring every detail of the in-room experience feels personal and seamless.

This role requires someone who thrives on attention to detail, takes pride in presentation, and understands that hospitality is about creating memorable moments in every interaction.

Responsibilities

• Deliver exceptional and efficient service within your assigned section, embodying the premium yet approachable experience that defines Yamagen.
• Anticipate guest needs and respond proactively with genuine hospitality.
• Maintain a clean, well-organised section at all times.
• Possess full knowledge of the Yamagen menu, including sake, Japanese whiskies, signature cocktails, and the full range of small plates, sashimi, and hot dishes.
• Confidently explain dishes and beverages, offer thoughtful recommendations, and upsell where appropriate.
• Follow food and beverage service policies and maintain alignment with brand standards.
• Collaborate closely with kitchen and bar teams to ensure timely and accurate order delivery.
• Comply with all hotel and restaurant operational policies, including WH&S guidelines.
• Maintain grooming and personal presentation to the highest standard.
• Attend and participate in team briefings, trainings, and meetings.
• Complete daily opening and closing procedures for your section.
• Contribute to a strong team culture by supporting fellow staff and promoting a positive work environment.
• Assist in other outlets or areas when required by management.
• Perform additional duties as directed by your Team Supervisor, or Restaurant Manager.

Qualifications

• Previous experience in In Room Dining, restaurant, or hotel service.
• Ability to work independently while staying connected to the wider team.
• Passion for hospitality and a drive to exceed guest expectations.
• Excellent communication and presentation skills.
• A sound understanding of food and beverage service (wine knowledge advantageous).
• Ability to stay calm and efficient under pressure in a fast-paced environment.

Benefits

• 50% off stays at EVT hotels – QT, Rydges, Atura, Lylo and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapid career growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Strategic focus on sustainable design, sustainable practices & procurement and transparency and reporting.
• Paid Parental Leave.
• Australia and NZ's largest and most diverse experiences company.

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