Ict Service Desk Officer
4 weeks ago
About the role
The position of the ICT Service Desk Officer will be the first point of contact for inquiries from both internal and external users. It is expected that this role will support all Calvary streams – Public and Private Hospitals, Aged Care, and Community Services – ensuring systems supported by National ICT meet the needs of each service. Each Business Stream and Site will vary in the services they provide, e.g., Maternity, Mental Health, Rehab, ICU, etc. Therefore, a broad understanding of Health Care Business Processes is necessary.
Key Responsibilities
- Provide first-line support for information technology issues and problems
- Assist via phone, face-to-face, and using a ticket management system
- Triage initial calls and allocate to appropriate technical or application specialists
- Create internal and external user documentation and assist end users with issue resolution
- Set up Active Directory user accounts, Exchange mailboxes, and distribution group emails
- Apply appropriate security rights for applications and reports
- Participate in Calvary Change Control process, ensuring all changes related to National Systems have both technical and end-user documentation
- Assist with testing processes for Calvary applications
What you bring
- Relevant tertiary qualifications in Information Technology
- At least 3 years' experience working in an ICT Service Desk with application troubleshooting/problem-solving skills
- Experience working in a fast-paced environment with the ability to prioritize and escalate tasks as needed
- Excellent organizational and time management skills
- Proficiency in Microsoft Office applications
- Strong customer service focus with excellent communication and interpersonal skills
Desirable :
- Previous IT experience within the Private or Public healthcare sector
- Experience with clinical and/or hospital-related technologies
- Experience with tools/applications such as:
- JIRA Service Desk
- Citrix
- Active Directory
- Windows environment
- ITIL Foundation v3 or v4
Why work for Calvary?
At Calvary, our staff matter.
With over 130 years of experience and 18,000 staff and volunteers, we foster an inclusive and welcoming culture where you are valued. We draw on your strengths, identity, and background alongside a team of professionals who care for our patients, residents, and clients.
Your benefits :
- NFP salary packaging benefits, discounted health insurance, and gym memberships
- Paid parental leave
- Training, development pathways, and career opportunities
- Flexible hours that suit you
As we serve the community across Home, Virtual, and Residential Aged Care, Retirement Living, and Hospitals, one thing sets us apart: Care from the heart. If this sounds like you, apply for a role with Calvary today.
Please note the following :
- As part of the application process, pre-employment checks will be required, which may include reference checks, work rights verification, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role
- Evidence of immunization may be required for your role
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