OPERATIONS MANAGER

OPERATIONS MANAGER - MANAGED SERVICES Tamworth/Upper Hunter/Newcastle. role at Bendigo Advertiser. Based in Tamworth with openness to Upper Hunter/Newcastle and potential for hybrid working.

Salary: $160,000 - $180,000 base + Super, commensurate with skills and experience.

Looking for a proven IT Operations Leader with deep technical expertise and a strong track record in delivering high-quality service. You'll bring extensive experience across IT support, service delivery, and project execution — with the capability to lead a team, engage confidently with clients, and uphold strong operational standards. Reporting directly to the CEO, the Head of Operations oversees day-to-day service delivery, manages the operations team, ensures client satisfaction, and drives continuous improvement. The role demands a combination of technical oversight, people leadership, client engagement, and process accountability. This role will suit a positive, flexible and results-driven individual who takes ownership of tasks through to completion and enjoys working in a fast-paced and ever-changing environment.

• Lead the operations team to ensure high-quality service, clear accountability, and a strong team culture
  
• Oversee daily service operations - including support workflows, technician coordination, and project delivery
  
• Manage key client relationships - leading planning sessions, QBRs, and ongoing service alignment to ensure trust and long-term value
  
• Improve processes and performance through data insights, team feedback, and continuous improvement initiatives
  
• Collaborate across departments to align service delivery with sales, technical leadership, and broader business strategy
  

• An experienced operations leader with a strong technical background and a practical, team-focused approach. You'll bring confidence, structure, and a calm head to day-to-day operations, along with a genuine focus on delivering great outcomes for clients and the team.
  
• Proven IT Operations Experience - Strong background in service delivery and support, ideally in an MSP, with experience leading technical teams
  
• Technical Confidence - Hands-on knowledge across IT infrastructure and support, including Level 3 issues and escalations. Ability to develop client strategic plans and solution designs
  
• Client Engagement Skills - Comfortable in planning sessions, resolving issues, and building trusted client relationships
  
• Team Leadership - Able to set expectations, support growth, and drive performance across a technical team
  
• Process & Delivery Focus - Practical, organised, and always looking for smarter ways to improve how things get done
  
• Very strong interpersonal and communication skills - written, verbal and presentation
  
• A friendly, positive and customer-driven attitude
  
• Team player - ready to contribute whatever it takes or play any role on a team to get the job done
  
• Nice to have - Leadership or mentoring experience (formal or informal)
  
• Bachelor's degree in information technology, Computer Science, or a related field
  

• More than just an IT business - a place where you can be yourself, feel valued, and do meaningful work. They believe culture matters just as much as capability, and that real success happens when people are heard, trusted, and supported. You'll be part of a team that cares about each other, their clients, and their region.
  
• Work with a very reputable and ever-growing MSP
  
• Loads of training and career development opportunities
  
• Cutting-edge emerging technology
  
• Open/Supportive/collaborative culture and management style
  
• Flexibility to work from home
  
• A true opportunity to shine and be rewarded for it
  

A forward-thinking IT Managed Services Provider (MSP) based in Tamworth, NSW. They partner with businesses across the New England, Mid North Coast, Hunter, and Central West regions to deliver reliable IT solutions backed by exceptional support. Their mission is simple: to solve real business problems and help organisations succeed through technology that drives real results.

• Seniority level: Director
  
• Employment type: Full-time
  
• Job function: Management and Manufacturing
  
• Industries: Newspaper Publishing