Attractions Host

Overview

Raging Waters Sydney is the biggest and wildest waterpark in Sydney — and it's where summer fun comes to life. Home to over 40 epic slides and attractions, including wave pools, thrill rides, and our epic Dinosaur Lagoon, it's the ultimate place to cool off and make unforgettable memories. As part of our team, you'll be part of the action, bringing the fun, energy, and excitement to guests every day. We are currently looking for an Attractions Host.

About The Role

Ready to make waves? Join our team as an Attractions Host at Raging Waters Sydney

What You'll Do

• Greet guests with a friendly, engaging vibe.
• Deliver exceptional customer service from our slides, queues, and the pool deck.
• Respond clearly and helpfully to ride-related questions.
• Screen guests for ride safety (height, weight, rider combinations).
• Support safe and smooth ride operations, dispatch, and unload.
• Manage express lines to ensure a quality experience.

What We're Looking For

• Age 18+ (required for safety compliance).
• Weekday availability (with flexibility for additional shifts during peak periods).
• Strong communication skills—confident, clear, and approachable.
• A genuine desire to help and delight our guests.
• Ability to complete in-house CPR/AED and Standard First Aid training (provided FREE).

Roles & Responsibilities

• Positive interactions with guests to ensure quality service.
• Tactfully deal with guests who do not meet ride restrictions.
• Provide a safe and fun environment for guests.
• Operate various attractions throughout the park in a safe manner.
• Know and enforce all Raging Waters Sydney policies relating to service delivery.
• Supervise attractions at all times and ensure policies and procedures are followed.
• Adhere to Ellis & Associates Standards and Guidelines.
• Recognise problems and communicate serious issues to the Operations Supervisor or Operations Manager.
• Administer CPR or other emergency care when required.
• Report faults and monitor machinery for maintenance needs.
• Contribute to policy and procedure development to meet legal and safety obligations.
• Carry out duties as assigned by the Aquatics Team Leaders, Operations Supervisor, Operations Manager, or Management Team.

Workplace Health & Safety (WHS)

• Follow and comply with Work Health Safety policies, procedures and guidelines.
• Use safety and personal protective equipment correctly.
• Act as a role model by demonstrating safe work behaviours.
• Report WHS incidents and injuries to your direct Manager and First Aid when they occur.
• Promote hazard/near miss reporting and report hazards to your direct Manager and the People & Culture Director.
• Attend Work Group Meetings to discuss and promote safety.

Education

• Essential: Ellis & Associates Health Care Provider Basic Life Support and Standard First Aid (provided through Raging Waters Sydney).
• Attractions Essentials Training (provided through Raging Waters Sydney).
• Current Working with Children Check.
  • Desirable: Manual Handling Training.
  • Desirable: Conflict Resolution Training.
  Languages
  

Fluent English

Skills

• Ability to lead by example.
• Excellent interpersonal and effective communication skills.
• Familiar with the principles of quality customer service.
• Skills in handling various equipment.
• Ability to plan, prioritise and organise work, individually and in a team, within a set timetable.
• Think laterally and apply logical thinking to solve problems.
• Ability to handle multiple priorities simultaneously.
• Adaptability in a changing environment.
• Ability to work independently without direct supervision.

Experience

• Desirable: Experience working within a water park environment.
• Desirable: Experience in the Aquatics Industry.

Any Other Relevant Comments

• Must be 18 years of age or older.
• Ability to work flexible hours including weekends, evenings and public holidays.
• Adhere to the Company Code of Conduct policy and Employee Handbook.
• Represent the Company professionally and positively; adapt to all weather conditions and environments.
• Possess high physical fitness and stamina.

Team Member Benefits

• Free entry to Raging Waters Sydney.
• Ticket Incentive Program for friends and family.
• Food and retail discounts.
• Recognition program.

Pay Conditions

This is a casual position until April with flexible hours during the season. Hourly rates follow the Amusement, Events and Recreation Award. Aquatic Attendants aged 20+ are paid at a Grade 2 rate of $28.46 per hour (casual loading).

• Different rates apply for applicants aged 19 and under.
• Penalty rates apply for Sundays and Public Holidays.

Additional Information

• Requirements: Right to Work in Australia, Working with Children Check and National Crime Check. These credentials must be obtained prior to commencing work if you are successful.
• For more information – Sydney.recruitment@ragingwaterssydney.com.au

Location and Status

Millers Point, New South Wales, Australia

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