SAP HCM

Join to apply for the SAP HCM (OM) Lead role at NSW Department of Customer Service

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Join to apply for the SAP HCM (OM) Lead role at NSW Department of Customer Service

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NSW Department of Customer Service provided pay range

This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$125,693.00/yr - A$138,510.00/yr

• Full-Time Temporary 12 months with the possibility of extension
  
• Parramatta location with hybrid working - weekly attendance

This role sits in the Delivery team within Government Shared Services

This is a Talent Pool opportunity, which means you will be placed onto a Grade 9/10 talent pool for upcoming opportunities across Government Shared Services. We will actively match against positions as they arise over the next 18 months.


About the team

This newly established team's purpose is to support the delivery of the strategic roadmap to consolidate and harmonise shared services operations and systems across the NSW public sector.
Involving the consolidation of ERP systems and processes, IT service and incident management and travel and expense management, the program will lead to a better employee experience and enable more efficient sector mobility. Additionally, common, streamlined and efficient processes will allow our people to better focus on our customers.
The SAP HCM (OM) Lead will identify, analyse and facilitate improvements to business systems, processes and workflows aligned with the overall business and strategic requirements and the Department's operational plans.

Your day-to-day

Reporting to HCM Delivery Lead - Government Shared Services, your role will:

• Design tools and implement processes to identify, analyse and facilitate improvements to business systems, processes and workflows aligned with the overall business unit requirements and the Department's operational plans.
• Manage the development, facilitation, coordination and communication of initiatives and strategies applying best practice methodologies to ensure organisational consistency and improved business performance
• Provide proactive and evidence-based advice and reports to the functional leads and Delivery Director to ensure the proposed solution considers the business requirements, identifies change impacts, and considers the sustainability of the recommended solution.
• Liaise with the internal customers and stakeholders to review and monitor effectiveness of tools, systems, methods and standards to ensure consistency and quality of outcomes
• Support business users and test team with testing activities including updating test scripts and performing testing to ensure the solution meets requirements.
• Manage and co-ordinate planning and processes to ensure all critical business functionality is tested and a quality system is delivered and accepted by key stakeholders
• Support data migration team with data mapping and business team with data validation and verification.
• Perform cutover activities as required to ensure smooth transition to operations.

To be successful in this role you will demonstrate:

• Ability to work independently and as part of a team
• Provide leadership to other team members
• Excellent knowledge of SAP Organisation Management functionality
• Knowledge of SAP Personnel Administration and workflow functionality
• Knowledge of public sector HCM, delegations and workflow practices
• Good understanding of testing and data migration methodologies
• Excellent knowledge of MS Excel
• Capability to perform data mapping, data reconciliations and investigate issues
• Capability to perform structured testing and support end users in user acceptance testing
• Understanding of HCM Hire to Retire processes

Salary Grade 9/10, with the base salary for this role starting at 125,693 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Zara Khalil via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 9:59am Sunday 25 May 2025

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesIT System Operations and Maintenance

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