Associate Application Management Specialist

About Solifi

Solifi deliver a solid financial technology foundation for equipment, working capital, wholesale, and automotive finance firms. At Solifi, we believe that commerce is only as strong as the system it runs on. Our mission is to reshape finance technology by bringing together proven solutions into a singular powerful technology platform designed to help protect and scale financial organizations. We guard our customers by being precise and reliable, we guide their success by combining powerful technology with proven expertise, and we help them grow by unleashing their potential. For more information, please visit www.solifi.com.

About the Team

The SaaS and Hosting team at Solifi is the backbone in the quest for organizational transformation toward microservices, Application Managed services, and Hosted Services in the cloud at a global scale. As a member you inspire leading organizations to transform their IT infrastructure and improve operational efficiencies with the innovative power of Amazon Web Services (AWS), and other innovative Solifi technology solutions. Our SaaS services methodology enables organizations to benefit from the elasticity, scalability, security, and reliability of the cloud, based on industry best practices. Regardless of where our clients are in their cloud adoption journey, Solifi makes that transition strategic, tactical, and easier.

About the Position

Responsibilities and Deliverables:

• Create reports and analyze performance trends to identify potential improvement areas and/or performance deficiencies
• Provide analytical value creation initiatives to enable prioritization effort
• Understand the scope and relevant attributes of all current Service Levels and KPIs, and have demonstrated knowledge of defining new metrics
• Ensure that risks and issues related to CALMS critical services are recorded, tracked, assessed and escalated as necessary
• Focus on Problem Management goals and initiatives to address, track and implement in a timely manner. Build good working relationships with colleagues and customers.
• Manage appropriate Windows / Linux Server-based hosted environments (involving environment builds, network and storage management, firewall and switch configuration, patching, monitoring, etc.).
• Deploying and maintaining Solifi hosted software solutions built on Java, JBoss/WildFly stack, leveraging SQL Server or Oracle databases.
• Liaising with the DevOps and Service Delivery teams to ensure consistent delivery of software services.
• Ensure that Solifi hosting services comply with relevant national and international industry and quality regulations and frameworks incl. SSAE16 and ISAE3402.
• Work with the rest of the hosting team to deploy effective security policies, processes and procedures in line with industry benchmarks and regulatory requirements including ISO 27001.
• Deploy appropriate supporting tools and processes to enable effective monitoring of the hosted platforms in line with contractual obligations, SLAs and KPIs.
• Take responsibility for customer escalations and act as a point of escalation both in and out of hours as required.
• Prioritize activities according to client need and team objectives
• Undertake other projects and roles as required from time to time by senior management.

About You

Our individual team members are expected to bring a commercial and innovative mind-set and demonstrate a strong sense of personal accountability when providing end-to-end hosting services to all stakeholders. You will be delivering managed services in public and private cloud hosting environments.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology
• Industries: Software Development

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