Customer Experience Specialist Trainee

3 weeks ago

Sydney, New South Wales, Australia Subaru Berwick Full time
Overview

Job Title: Customer Experience Specialist Trainee

Company: Subaru Australia

Trivett is a leading Australian prestige automotive group representing nine renowned brands. We offer new and pre-owned vehicles, competitive finance options, and a seamless, professional experience in state-of-the-art showrooms.

About the job

In this role, you'll learn, develop, and apply the key responsibilities of a Customer Experience Specialist while delivering outstanding service. Your goal is to help position Trivett Automotive Retail as Australia's most customer-focused automotive retailer through excellence in every customer interaction.

Key responsibilities
  • Learn and develop product knowledge to deliver informative demonstrations and explain features and benefits clearly to customers.
  • Build strong customer relationships using interpersonal skills, clarifying questions, and anticipating needs.
  • Provide high-quality in-store customer service, assisting with vehicle, aftermarket, and finance-related queries.
  • Attend customer appointments, support test drives, and assist with vehicle delivery and handover.
  • Help prepare and process sales contracts, trade-in documentation, and maintain accurate records in Salesforce and the DMS.
  • Support customer satisfaction goals, follow up post-delivery, and assist with valuations and other duties as required.
About you
  • Strong interest or background in sales, retail, or the automotive industry, with exceptional customer service and communication skills (written and verbal).
  • Confident using Microsoft Office and digital platforms, with strong multitasking, problem-solving, and organisational abilities.
  • Ability to adapt to different customer needs, deliver excellent experiences, and maintain professionalism, integrity, and attention to detail.
  • Valid driver's licence required; a willingness to learn, collaborate, and demonstrate sound judgment and passion for the products is highly valued.
Benefits
  • Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.
Equal opportunity information

Inchcape is an Equal Opportunity Employer and equality, diversity and inclusion are at the centre of everything we do. We acknowledge our legal and moral responsibility to ensure all groups have equality of opportunity.

Trivett is Australia's largest prestige automotive group and is the retail unit of Inchcape Australia. Trivett represents 14 automotive brands with 23 dealerships across Australia, employing over 1,200 people and selling over 25,000 vehicles annually.

Source: this is an extract from the company's own website.


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