Customer Service Representative

2 weeks ago

Sydney, New South Wales, Australia Stuartalexander Full time

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Customer Service Representative – Stuart Alexander & Co.

Customer Service Representative – Stuart Alexander & Co.

Location: Sydney, NSW (Pyrmont)

Employment Type: Full-Time Monday to Friday, 8:00 AM – 4:00 PM

About Us

At Stuart Alexander & Co., we're not just another FMCG company – we're one of Australia's oldest and largest privately-owned ones, and we're all about bringing the good times (and delicious treats) to Aussies everywhere. We import and distribute iconic brands like Chupa Chups, Mentos, Tabasco, Guylian, Lotus Biscoff, Hershey's and Reese's – basically, the stuff that makes life a little sweeter (and spicier). We live by our core values: Be Brave, Own It, Share It, Say It Simply, and Care. We're passionate about delivering top-notch service and high-quality products, and we're on the hunt for a dynamic Customer Service Representative who embodies these values and is ready to join our awesome team.

This isn't your average customer service gig – it's a chance to be part of something big, with room to grow and learn. If you're a problem-solving whiz, love connecting with people, and get a kick out of making someone's day, this is your calling We're all about a vibrant, collaborative, and high-energy culture, and we're committed to helping our people shine.

The Role

As our Customer Service Representative, you'll be the friendly voice (and fingers) of Stuart Alexander & Co. – the go-to person for our customers and Sales team. You'll be handling everything from answering questions about our awesome products to processing orders and smoothing over any bumps in the road. Think of yourself as a customer superhero, swooping in to save the day (and their tastebuds). You'll be using all your communication superpowers across phone, email, web, and even social media – so get ready to flex those skills This role is all about living our value of Care, ensuring every customer interaction is positive and helpful.

Key Responsibilities

Customer Enquiries & Support:

  • Zap those customer questions about product availability, deliveries, and all things delicious with lightning-fast responses.
  • Proactively tackle any customer issues and turn frowns upside down – customer satisfaction is your superpower
  • Coordinate customer deliveries like a logistics pro, working with transport providers to get those goodies where they need to be.

Order Management
  • Process customer orders with laser focus – accuracy is key
  • Become a product guru – know our range, promotions, and new launches inside and out so you can wow our customers.
  • Dance to the rhythm of our CRM systems (Salesforce) and the Lawson M3 Logistics Ordering System – you'll be a tech wizard in no time

Customer Issue Resolution & Escalation
  • Solve customer puzzles like a pro, and if things get tricky, you know how to escalate to the right team.
  • Investigate and process customer claims efficiently – justice will be served (with a side of deliciousness).
  • Keep meticulous records of all customer interactions in Salesforce – you're a data superstar

What We're Looking For

We need a proactive, detail-oriented, and customer-obsessed individual who's ready to bring their A-game every day and lives our core values.

Experience & Skills
  • Superb communication skills (written and verbal) – you can charm anyone
  • Experience with CRM systems, especially Salesforce, is a major plus. Order management system experience is also a bonus.
  • Time management and organisational skills that would make a superhero jealous – juggling multiple tasks is your jam.
  • Problem-solving abilities that would impress Sherlock Holmes – no mystery is too tough for you
  • Bonus points for Shopify experience – you're a digital dynamo

Attributes
  • A positive "can-do" attitude – you're always up for a challenge
  • Ability to build rapport quickly and maintain strong customer relationships – you're a people person
  • A team player extraordinaire – you love collaborating and celebrating wins together
  • A champion of continuous improvement – you're always looking for ways to learn, grow, and make things better.

Why Join Us? (aka The Perks of the Job):

About

At Stuart Alexander & Co., we're all about creating a supportive and fun environment where you can thrive and live our core values. We offer:
  • Hybrid work options – work from home and our awesome Pyrmont office
  • Prime Pyrmont location – hello, harbour views
  • Career growth opportunities – your journey to greatness starts here
  • Regular company-wide events, training programs, and charity initiatives – we like to have fun and give back to the community
  • A fun and vibrant workplace with a collaborative team culture – check us out on LinkedIn and see what we're all about

How To Apply

Ready to unleash your customer service superpowers and join our team? We can't wait to hear from you Submit your resume and cover letter via the 'Apply Now' button and tell us how your experience and values align with ours.Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionCustomer Service
  • IndustriesFood and Beverage Services

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