Client Care Representative

1 week ago

Melbourne, Victoria, Australia Sonova Group Full time
Overview

Client Care Representative | Clinical Administration | Clinic Receptionist - Casual Positions at Sonova Group. Casual positions across Melbourne clinics, including Altona North, Balwyn, Bentleigh, Blackburn, Boronia, Brighton, Bundoora, Carlton, Dandenong, Dingley Village, Frankston, Ivanhoe, Moonee Ponds, Niddrie. Working hours are Mondays to Fridays, 9 AM to 5 PM. You will provide general support and leave cover for our busy hearing clinics, delivering exceptional service to our predominantly older clientele and helping them manage their hearing health.

What you will be doing
  • Welcoming clients and managing their experience for optimal outcomes
  • Scheduling and confirming appointments for clients
  • Providing administrative support to Clinicians (Audiologists/Audiometrists)
  • Efficiently managing the day-to-day operations of our clinics
What you need to be successful
  • A passion for delivering an amazing client experience
  • Great communication and active listening skills
  • Resilience, self-motivation and energy
  • Excellent organisational and time management skills
  • Ability to work autonomously and effectively within a team
  • Focus on results and best outcomes for both the clinic and clients
  • Intermediate computer skills
  • Interest in learning about features and basic repair/maintenance of hearing aids
  • Prior experience in customer service/admin
What's in it for you?
  • Competitive hourly rate plus super
  • Access to discounts from over 500 retailers via Employee Enrichment Hub
  • Generous employee discounts on Sonova products for you and your family
  • Online Wellbeing Centre & EAP
  • Access to LinkedIn Learning Platform
  • Opportunities to grow and develop in your role
  • Values-driven, people-centered culture
  • Dynamic and supportive team with a leader in innovation in the hearing industry
  • Rewarding role with purpose and meaning
About us

Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We are passionate about helping people enjoy a better hearing experience. We are part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries. Our employees contribute to a larger mission—creating a life without limitation through the sense of hearing.

Equal opportunity

Sonova is an equal opportunity employer. We team up, grow talent, and collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee equal treatment in regard to employment and opportunity, regardless of ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Seniority level
  • Entry level
Employment type
  • Casual positions
  • Full-time (depending on role availability)
Job function
  • Customer Service
Industries
  • Medical Equipment Manufacturing

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