Cafe Manager
4 days ago
Cafe Manager - Stepping Stone Social Enterprise
Our Purpose
We are a women-led Work Integration Social Enterprise (WISE) who offer employment and tailored training for migrant and refugee women facing significant barriers to employment. Our mission is to provide financial security and skill development as well as a sense of connection, safety and belonging to our staff. We want women to thrive in all parts of their lives.
Purpose of Position
The Cafe Manager supports and empowers staff through transformative leadership. This role ensures all key decisions relating to the cafe are purpose-aligned, high quality and foster social connection through hospitality. It also plays a vital role ensuring an inclusive and supportive workplace for all staff, clear channels of communication between staff, management and all stakeholders.
Team: Management
Location: Dickson, Canberra
Key Stakeholders: Directors, Management Team, Cafe Supervisors, Cafe Staff, Community Partners & Customers
Contract type: Full Time, 38-40 hours per week
Salary: Starting at $70,000 + 11.5% Superannuation
Classifications: Hospitality Management
Application closing date: Tuesday, 1st April 2025, 11:59pm
Responsibilities
- Mentoring, training & onboarding staff
- Daily operations
- Quality customer service
- Rostering
- Asset reporting and maintenance
- Referring staff to resources as necessary
- Hosting community events to increase engagement inside and outside of cafe operating hours
- Analysing sales
- Meeting KPI's
Required skills and experience
- Demonstrated ability to build strong relationships, providing feedback and encouraging staff development
- Dedication to ensuring a safe, inclusive and compliant workplace environment.
- 5 years minimum hospitality experience
- 1 year minimum Hospitality Management experience
- Food Safety Supervisor Certificate, or willingness to obtain
- Working With Vulnerable People (WWVP) card, or willingness to obtain
- High level of English: writing and oral communication skills
Desirable qualities and experience
- Attention to detail
- Experience in supporting and empowering individuals from culturally and linguistically diverse backgrounds, ideally within a social enterprise or non-profit setting
- Strong understanding of trauma-informed care principles and their practical application
- Strong understanding of management programs: Lightspeed, Deputy, Ordermentum, Google Workspace
Personal Attributes
- A genuine passion for hospitality, customer service and community-based events
- Passion for social enterprise, social justice issues and community building
- Highly developed creative problem solving and innovative thinking
- Highly developed cultural competency
- Highly developed interpersonal skills - positive attitude and adaptability is crucial in our small, collaborative team
- Excellent communication skills, capable of engaging effectively with a growing and diverse range of stakeholders
- Flexible and adaptable when it comes to workflows and hours
What We Offer
- Impactful Work: contribute to a meaningful cause by empowering migrant and refugee women and being part of a women-led social enterprise.
- Growth Opportunities: opportunities to take on additional leadership responsibilities, expand your skill set, and contribute to the development of a growing, purpose-driven community.
- Inclusive and Supportive Culture: we are an inclusive, diverse and supportive workplace that values collaboration and community. We value all staff members and their personal needs.
- Professional Development: ongoing training and opportunities to enhance your hospitality and leadership skills, as well as transferable skills across multiple industries.
Please email and attach your CV and Resume to hello@cafesteppingstone.com
Applications close on 1st April 2025 at 11:59pm.
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