Cafe Manager

4 days ago


Canberra, ACT, Australia Stepping Stone | Social Enterprise Cafe Full time

Cafe Manager - Stepping Stone Social Enterprise

Our Purpose

We are a women-led Work Integration Social Enterprise (WISE) who offer employment and tailored training for migrant and refugee women facing significant barriers to employment. Our mission is to provide financial security and skill development as well as a sense of connection, safety and belonging to our staff. We want women to thrive in all parts of their lives.

Purpose of Position

The Cafe Manager supports and empowers staff through transformative leadership. This role ensures all key decisions relating to the cafe are purpose-aligned, high quality and foster social connection through hospitality. It also plays a vital role ensuring an inclusive and supportive workplace for all staff, clear channels of communication between staff, management and all stakeholders.

Team: Management

Location: Dickson, Canberra

Key Stakeholders: Directors, Management Team, Cafe Supervisors, Cafe Staff, Community Partners & Customers

Contract type: Full Time, 38-40 hours per week

Salary: Starting at $70,000 + 11.5% Superannuation

Classifications: Hospitality Management

Application closing date: Tuesday, 1st April 2025, 11:59pm

Responsibilities

  • Mentoring, training & onboarding staff
  • Daily operations
  • Quality customer service
  • Rostering
  • Asset reporting and maintenance
  • Referring staff to resources as necessary
  • Hosting community events to increase engagement inside and outside of cafe operating hours
  • Analysing sales
  • Meeting KPI's

Required skills and experience

  • Demonstrated ability to build strong relationships, providing feedback and encouraging staff development
  • Dedication to ensuring a safe, inclusive and compliant workplace environment.
  • 5 years minimum hospitality experience
  • 1 year minimum Hospitality Management experience
  • Food Safety Supervisor Certificate, or willingness to obtain
  • Working With Vulnerable People (WWVP) card, or willingness to obtain
  • High level of English: writing and oral communication skills

Desirable qualities and experience

  • Attention to detail
  • Experience in supporting and empowering individuals from culturally and linguistically diverse backgrounds, ideally within a social enterprise or non-profit setting
  • Strong understanding of trauma-informed care principles and their practical application
  • Strong understanding of management programs: Lightspeed, Deputy, Ordermentum, Google Workspace

Personal Attributes

  • A genuine passion for hospitality, customer service and community-based events
  • Passion for social enterprise, social justice issues and community building
  • Highly developed creative problem solving and innovative thinking
  • Highly developed cultural competency
  • Highly developed interpersonal skills - positive attitude and adaptability is crucial in our small, collaborative team
  • Excellent communication skills, capable of engaging effectively with a growing and diverse range of stakeholders
  • Flexible and adaptable when it comes to workflows and hours

What We Offer

  • Impactful Work: contribute to a meaningful cause by empowering migrant and refugee women and being part of a women-led social enterprise.
  • Growth Opportunities: opportunities to take on additional leadership responsibilities, expand your skill set, and contribute to the development of a growing, purpose-driven community.
  • Inclusive and Supportive Culture: we are an inclusive, diverse and supportive workplace that values collaboration and community. We value all staff members and their personal needs.
  • Professional Development: ongoing training and opportunities to enhance your hospitality and leadership skills, as well as transferable skills across multiple industries.

Please email and attach your CV and Resume to hello@cafesteppingstone.com

Applications close on 1st April 2025 at 11:59pm.

#J-18808-Ljbffr
  • Cafe Manager

    5 days ago


    Canberra, ACT, Australia Stepping Stone | Social Enterprise Cafe Full time

    Our PurposeWe are a women-led Work Integration Social Enterprise (WISE) who offer employment and tailored training for migrant and refugee women facing significant barriers to employment. Our mission is to provide financial security and skill development as well as a sense of connection, safety and belonging to our staff. We want women to thrive in all parts...


  • Canberra, ACT, Australia Stepping Stone | Social Enterprise Cafe Full time

    The Stepping Stone | Social Enterprise Cafe is committed to providing impactful work opportunities for migrant and refugee women. As a Cafe Manager, you will contribute to this mission by leading our team with transformative leadership.This role involves overseeing daily operations, managing staff, and fostering a culture of excellence in customer service...


  • Canberra, ACT, Australia Stepping Stone | Social Enterprise Cafe Full time

    Job OverviewCafe Manager - Stepping Stone Social Enterprise is a women-led Work Integration Social Enterprise (WISE) that provides employment and training for migrant and refugee women. As Cafe Manager, you will support staff through transformative leadership and ensure key decisions are purpose-aligned.Purpose of PositionThe Cafe Manager plays a vital role...


  • Canberra, ACT, Australia Stepping Stone | Social Enterprise Cafe Full time

    We are seeking an experienced hospitality professional to join our team as a Cafe Manager. In this role, you will be responsible for leading our team with transformative leadership, overseeing daily operations, managing staff, and fostering a culture of excellence in customer service and hospitality.You will have the opportunity to mentor, train, and onboard...


  • Canberra, ACT, Australia Stepping Stone | Social Enterprise Cafe Full time

    About UsWe are a women-led social enterprise cafe committed to empowering migrant and refugee women. Our mission is to provide financial security, skill development, and a sense of connection, safety, and belonging to our staff.Purpose of the RoleThe Cafe Manager supports and empowers staff through transformative leadership. This role ensures all key...


  • Canberra, ACT, Australia Stepping Stone | Social Enterprise Cafe Full time

    Stepping Stone Social Enterprise | Cafe Manager Job DescriptionAre you a motivated and experienced hospitality professional looking for a new challenge? Do you want to make a difference in the lives of migrant and refugee women? If so, we encourage you to apply for the Cafe Manager position at Stepping Stone Social Enterprise!About the RoleThis is an...


  • Canberra, ACT, Australia Stepping Stone | Social Enterprise Cafe Full time

    Hospitality Leadership RoleThis exciting opportunity exists for an experienced hospitality leader to join our cafe team. The successful candidate will be responsible for delivering exceptional customer experiences and creating a welcoming environment.Main AccountabilitiesLeading the cafe team to achieve business objectivesDeveloping and implementing...


  • Canberra, ACT, Australia Stepping Stone | Social Enterprise Cafe Full time

    Job OverviewThis senior hospitality role involves leading the cafe team to deliver exceptional customer experiences. The successful candidate will have a proven track record in hospitality management and be passionate about creating a welcoming environment.Main ResponsibilitiesOverall cafe operations and managementStaff rostering and schedulingAsset...


  • Canberra, ACT, Australia Stepping Stone | Social Enterprise Cafe Full time

    Cafe Manager | Stepping Stone Social EnterpriseWe are seeking an experienced Cafe Manager to lead our cafe team and drive business growth. As a key member of our management team, you will play a vital role in shaping the future of our social enterprise. If you are a motivated and experienced hospitality professional looking for a new challenge, we encourage...


  • Canberra, ACT, Australia Stepping Stone | Social Enterprise Cafe Full time

    As a Cafe Manager at Stepping Stone | Social Enterprise Cafe, you will play a vital role in supporting and empowering staff through transformative leadership. This position ensures all key decisions relating to the cafe are purpose-aligned, high-quality, and foster social connection through hospitality.You will be responsible for mentoring, training, and...


  • Canberra, ACT, Australia Stepping Stone | Social Enterprise Cafe Full time

    About the RoleThis is a challenging yet rewarding role that requires a skilled and experienced hospitality manager to lead our cafe team. The successful candidate will be passionate about delivering exceptional customer experiences and creating a welcoming environment.Key ResponsibilitiesLeading the cafe team to achieve business objectivesDeveloping and...


  • Canberra, ACT, Australia Stepping Stone | Social Enterprise Cafe Full time

    We are a women-led Work Integration Social Enterprise (WISE) that offers employment and tailored training for migrant and refugee women facing significant barriers to employment.The Cafe Manager role is responsible for supporting and empowering staff through transformative leadership. This position ensures all key decisions relating to the cafe are...

  • Café Manager

    3 days ago


    Canberra, ACT, Australia Top Free AD Full time

    We are a locally owned and operated business, operating multiple cafes in Canberra. A current manager position is available at Atomic Catering, located within Questacon. The café manager will report to the Operations Manager and owner. All our managers are given the support they need through the help and training provided by the Operations Manager, whilst...


  • Canberra, ACT, Australia Top Free AD Full time

    Job DescriptionWe are a locally owned and operated business with multiple cafes in Canberra, seeking an experienced manager to lead our team at Atomic Catering. As a café manager, you will be responsible for ensuring the highest standards of customer service, food quality, and café presentation.Key Responsibilities:Maintain efficient service levels,...


  • Canberra, ACT, Australia Top Free AD Full time

    About UsTop Free AD is a locally owned and operated business with multiple cafes in Canberra. We are committed to providing high-quality products, amazing customer service, and a positive work environment. Our café managers play a crucial role in delivering exceptional results, leading our teams, and contributing to our business...

  • Restaurant Manager

    16 hours ago


    Canberra, ACT, Australia Grill'd Full time

    Are you a passionate leader who thrives on community? Join the Grill'd family, where your development is priority, & the opportunities are limitless.About Grill'dGrill'd is so much more than healthy burgers; it's an experience – made up of great ambiance and of course, brilliant customer service and hospitality. We now operate over 170 locally-minded...


  • Canberra, ACT, Australia Genesis Fitness Clubs Full time

    ACT, Ninja Parc - Fyshwick 2609 Lead Canberra's first Ninja Parc facility to success Make a real impact in the local community Great opportunity with a growing organisation We are looking for an up and coming people leader to coach, inspire and lead the team at Ninja Parc - Fyshwick Indoor Activity Centre About Ninja Parc Established in 2016, Ninja Parc...


  • Canberra, ACT, Australia ACT Health Full time

    Company OverviewWe are a leading healthcare provider in the Australian Capital Territory (ACT) and surrounding region. Our vision is to create exceptional healthcare together.SalaryCompetitive pay rates and excellent working conditions within a tertiary hospital. Salary packaging with many options that provide full fringe benefits tax concessions.Job...


  • Canberra, ACT, Australia Stepping Stone | Social Enterprise Cafe Full time

    About UsWe are a women-led social enterprise providing employment and training for migrant and refugee women. Our mission is to offer financial security, skill development, and a sense of connection, safety, and belonging to our staff.Job SummaryThis role requires a skilled leader who can empower staff through transformative leadership and foster social...


  • Canberra, ACT, Australia Grill'd Full time

    Are you a passionate leader who thrives on community?About UsWe are more than just healthy burgers; we're an experience – made up of great ambiance and brilliant customer service and hospitality.We operate over 170 locally-minded restaurants around the country, as well as one in Bali and more international expansion to come. Our people-focused culture is...