Customer Service Operator

5 days ago

NewcastleMaitland, Australia Instant Windscreens Full time
Customer Service Operator - Located at Newcastle

Are you at your best in a fast-paced, hands-on environment where cars, trucks and machinery are part of everyday life? Instant Windscreens & Tinting is a proudly Australian, family-owned company at the forefront of the automotive glass industry.

We're not just about glass – we're about getting vehicles back on the road quickly and safely. At our Newcastle branch, we're looking for someone with strong automotive experience or interest who can handle the pressure, talk straight with customers, and back up the branch team to deliver top-notch service.

What You'll Get:

  • Solid Training: We'll show you the ropes so you know the business inside out.
  • Professional Image: Branded uniform supplied – be part of a professional crew.
  • Career Progression: Prove yourself and you'll have opportunities to step up.
  • Competitive Pay: We value your skills and back it with a strong package.

Your Day-to-Day:

  • Be the first point of contact for customers – on the phone, behind the counter, or coordinating jobs.
  • Back the Branch Manager to keep the workshop running smoothly.
  • Handle invoicing, job authorisations, and admin with accuracy.
  • Work as part of a tight-knit team to get vehicles in, fixed, and out again.
  • Communicate clearly with both customers and technicians to keep jobs moving.

Hours: Monday to Friday – 8:00 am to 5:00 pm

About the Role: This role suits someone who's worked around cars or trucks and understands the pace of an automotive workshop. If you want to be part of a hardworking team that values reliability and results, we'd like to hear from you.

What We're Looking For
  • Automotive background – experience in service advising, spare parts, or customer support in a workshop environment preferred.
  • Practical communicator – someone who can talk to tradies, fleet managers, and everyday drivers in plain terms.
  • Detail-driven – get the paperwork right the first time.
  • Reliable team player – dependable, organised, and willing to pitch in wherever needed.
  • Tech capable – confident on computers, with some social media awareness a bonus.

About Instant Windscreens & Tinting

We strive to deliver Australia's best automotive windscreen replacement and repair services. With over 30 years in the industry, Instant Windscreens & Tinting provides windscreen repairs, replacements and tinting services for cars, homes, and offices, with emergency service available 24/7. Our nationwide service centres offer fast, affordable same-day service to help you get back on the road quickly.


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