Scheduler

2 weeks ago

Melbourne, Victoria, Australia Hornet Plumbing Pty Ltd Full time

We are seeking a highly motivated and organised individual to join our team as a Field Service Scheduler and Planner. This office-based position, located in Dingley Village, is crucial in managing and coordinating our company's electrical, plumbing, and general maintenance projects. The successful candidate will play a vital role in supporting our in-house tradespeople, ensuring clear communication among stakeholders while efficiently scheduling tasks.

This is a fast-paced, hands-on Customer Service and Business Support role. You will report to the Scheduler Team Leader and work closely with on-site supervisors, tradespeople, and administration.

Key Responsibilities include:
  1. Liaising with our customers to schedule and deploy technicians to site
  2. Managing customer interactions over the phone and email
  3. Developing, implementing, and managing employee schedules to ensure coverage aligns with operational demands
  4. Coordinating with department heads to understand staffing requirements and address any changes in scheduling needs
  5. Monitoring and adjusting schedules as necessary to respond to absences, cancellations, and changes in workload
  6. Utilising scheduling software and tools to optimise roster management and streamline processes
  7. Communicating effectively with employees regarding their schedules
  8. Participating in team meetings and contributing to process improvement initiatives
Skills & Qualifications:
  • Demonstrated Planning and Scheduling experience
  • Knowledge and experience in a labour-based supply & install company is an advantage
  • Ability to easily build rapport and establish trust with clients
  • Excellent time management and organisation skills with the ability to work methodically, accurately, and within rigid timelines
  • Excellent oral and written communication skills
  • Strong PC skills in Word, Excel, and Outlook
  • Excellent problem-solving skills and the ability to manage multiple deadlines and business drivers
Personal Attributes:
  • Enjoy and thrive in a fast-paced environment
  • Good communication and negotiation skills
  • Able to gain the confidence of clients, suppliers, and team members
  • Desire to work in a fast-paced business focused on growth and delivering outstanding service
  • Personable and able to think laterally
  • Able to work under pressure and meet deadlines

There are opportunities for advancement within our company.

Application Process:

Answer the following questions in your application:

  1. Which of the following statements best describes your right to work in Australia?
  2. How many years' experience do you have as a Scheduler?
  3. Do you have experience preparing work rosters?
  4. Do you have customer service experience?
  5. Do you have experience in administration?
  6. How many years' experience do you have in the construction industry?
  7. What's your expected annual base salary?
  8. How much notice are you required to give your current employer?

To help fast track your application, please include any other relevant details that prompted you to report this job ad as fraudulent, misleading, or discriminatory.

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