Strategy Consultant

Strategy Consultant – Revenue NSW

CLERK Grade 7/8

Ongoing/ Permanent role with Revenue NSW

Salary - $113,574 - $125,720 + super

Drive transformation. Make a difference.

Join our high-impactStrategy and Excellence teamat Revenue NSW, where your strategic thinking and problem-solving skills will help shape initiatives that improve services for the people of NSW. This is your chance to contribute to meaningful programs of work that drive innovation, collaboration, and continuous improvement across the business.

As aStrategy Consultant, you'll play a key role in supporting transformation projects, leading people forums, and developing communication strategies that connect and inspire. You'll be part of a team that's passionate about delivering better outcomes for customers and communities.

What makes this role exciting?

• Be at the heart of strategic change initiatives that matter.
• Collaborate across teams to solve complex problems and improve service delivery.
• Lead forums and workshops that foster alignment and innovation.
• Contribute to programs that enhance customer experience and operational excellence.

What we're looking for:

• Strong communication and stakeholder engagement skills.
• Proven ability to lead projects and deliver measurable improvements.
• A customer-first mindset with a passion for service excellence.
• Creative thinking and adaptability in fast-paced environments.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Outlook).

About Revenue NSW

Revenue NSW is the state's principal revenue management agency and a proud part of the Department of Customer Service. Our mission is to contribute to aprosperous, safe, and fair societyby collecting revenue, resolving fines, administering grants, and recovering debt—ensuring vital services are funded and communities are supported.

We're proud of ourdiverse, inclusive, and regionally connected team, and we embraceflexible working arrangementsthat support work-life balance. This role can be based at any of our offices across NSW, includingParramatta, Lithgow, Maitland, Gosford, or Wollongong—giving you the freedom to work where it suits you best.

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Neha Bajaj via neha.bajaj@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 15th August 2025, Friday at 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact neha.bajaj@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process