Head of Customer Support

1 week ago

Melbourne, Victoria, Australia McLaren Faithful Full time

McLaren Faithful is an online platform dedicated to providing the latest news, updates, and insights on McLaren Racing and the world of Formula 1. Our mission is to keep the McLaren community informed, engaged, and entertained with high-quality content. We offer news articles, analysis, features, and foster a community of passionate McLaren & F1 fans worldwide.

Role Description

This is a full-time remote role for a Head of Customer Support. The Head of Customer Support will be responsible for overseeing and managing all aspects of customer support operations, ensuring customer satisfaction, providing technical support, and enhancing the overall customer experience. They will lead a team of support representatives and collaborate with other departments to address customer needs effectively.

Qualifications

  • Customer Support and Customer Service skills
  • Experience in ensuring customer satisfaction and improving customer experience
  • Technical Support proficiency
  • Strong communication and interpersonal skills
  • Ability to lead and manage a team
  • Experience in the sports or entertainment industry is a plus
  • Bachelor's degree in Business Administration, Communications, or related field
Seniority level
  • Seniority levelDirector
Employment type
  • Employment typeFull-time
  • IndustriesInternet News

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