Process Manager

3 weeks ago

Canberra, ACT, Australia Kinetic IT Full time
Process Manager (Incident, Change and Problem)

Kinetic IT Canberra, Australian Capital Territory, Australia

Join or sign in to find your next job

Join to apply for the Process Manager (Incident, Change and Problem) role at Kinetic IT

Process Manager (Incident, Change and Problem)

Kinetic IT Canberra, Australian Capital Territory, Australia

6 days ago Be among the first 25 applicants

Join to apply for the Process Manager (Incident, Change and Problem) role at Kinetic IT

Get AI-powered advice on this job and more exclusive features.

About The Role

Looking for an experienced Process Manager (Incident, Change & Problem) to join our team. This is a Permanent Full-time role based on customer site in Brisbane or Canberra, offering a hybrid work model of in-office and remote work.

We seek a highly skilled Process Manager with a strong understanding of ITSM and ITIL frameworks, especially across Service Operations, Service Design, and Continual Service Improvement (CSI) lifecycle. The ideal candidate will have proven experience in business analysis, including requirements gathering, process mapping, and translating business rules into actionable, measurable activities.

Key Responsibilities
  • Lead and manage ITSM processes, focusing on Incident, Request, Major Incident, Problem, and Change Management.
  • Coordinate and drive Major Incident Management efforts, ensuring effective stakeholder communication.
  • Act as a strategic partner, communicating vision, goals, and expectations to technical and non-technical stakeholders.
  • Provide guidance and support to the team, fostering collaboration to meet objectives.
  • Manage competing priorities effectively, remaining solutions-focused under pressure.
Requirements
  • Current minimum Government Clearance.
  • At least 2 years of experience leading ITSM processes, including Incident, Request, Major Incident, Problem, and Change Management.
  • Experience developing and delivering enterprise-wide communications during high-impact incidents.
  • Ability to coordinate Major Incident Management efforts for rapid service restoration and thorough reviews.
  • Strong communication and interpersonal skills to work effectively with diverse stakeholders.
  • Ability to work under pressure and manage multiple priorities.
  • Experience driving Problem Management activities, root cause analysis, managing known errors, and implementing solutions.
  • ITIL certification (Foundation or higher) preferred.
About Kinetic IT

We are a market leader in delivering high-quality technology solutions to large organizations across public, private, and government sectors. As an Australian-owned company, we pride ourselves on exceptional service, employee development, and community contribution. Our 1,300+ team members are committed to growth and excellence.

The Kinetic IT Difference
  • Flexible work arrangements, paid parental leave, social events, and tailored benefits.
  • Vendor Exam Support, ITIL V4 Training, and Communities of Practice.
  • Professional development reviews every 6 months with monthly follow-ups.
  • An inclusive, respectful culture where everyone's voice matters.
How To Apply

If you meet the criteria, visit our website at Kineticit.com.au to learn more. To apply, click the 'Apply' button or send your CV to careers@kineticit.com.au, quoting reference WWREQ0029796. We look forward to hearing from you

#J-18808-Ljbffr

  • Clearance Process Manager

    2 weeks ago

    Canberra, ACT, Australia beBee Careers Full time

    External Security Vetting Analyst Team Lead Responsibilities:Lead high-performing teams handling complex personal security clearance processesAssess clearance cases and manage quality assuranceProvide sound advice on clearance outcomesMaintain adherence to PSPF and industry best practicesRequirements:Minimum Negative Vetting Level 1 with potential for...

  • Senior ITIL Process Manager

    2 weeks ago

    Canberra, ACT, Australia beBee Careers Full time

    Senior ITIL ProfessionalWe are looking for an experienced Senior ITIL Professional to lead the implementation of ITIL change processes and structures. In this role, you will be responsible for supporting the establishment of a new IT Portfolio Management Office (ITPMO) and delivering robust and strategically aligned processes and structures.About the...

  • Process Lead

    2 weeks ago

    Canberra, ACT, Australia beBee Careers Full time

    We are seeking an experienced Process Manager to join our team. As a Process Manager, you will be responsible for leading and managing IT Service Management (ITSM) processes, including Incident, Request, Major Incident, Problem, and Change Management.Key Responsibilities:Lead and manage ITSM processes to ensure efficient service deliveryCoordinate and drive...

  • Information Management Process Coordinator

    7 days ago

    Canberra, ACT, Australia beBee Careers Full time

    Job Summary:A dynamic and adaptable individual is required to fill the role of EL1 Information Management Process Manager. The ideal candidate will possess excellent communication and organizational skills, with a willingness to learn and work as part of a team.Salary and Benefits:The position offers competitive compensation and benefits package, including...

  • Process Coordinator

    1 week ago

    Canberra, ACT, Australia beBee Careers Full time

    IT Process Manager Role">This is a Permanent Full-time capacity role that requires an experienced IT Process Manager to lead and manage IT Service Management (ITSM) processes. The ideal candidate will have a strong understanding of ITIL frameworks and previous experience in business analysis, process mapping, and requirements gathering.">The successful...

  • Process Analyst

    1 week ago

    Canberra, ACT, Australia Kinetic IT Full time

    Update your details and view your application progress.Refine SearchCategoriesService Management 1Employment typeFull Time 1LocationsACTCanberra 1NSWSydney 1QLDVICRegister for Kinetic IT "Job Alerts" and be first to receive notifications about upcoming job opportunities.Apply now Job no: WWREQ0030085Employment type: Full TimeLocation: Canberra, Sydney,...

  • Process Analyst

    3 days ago

    Canberra, ACT, Australia Kinetic IT Full time

    About The RoleWe're seeking a skilled Process Analyst to join our SIAM Onboarding Team. As a Process Analyst, you'll play a key role in reviewing, analysing, and refining processes to ensure they align with customer needs and industry best practices. You'll support the onboarding of both internal and external service providers of various sizes and be...

  • Process Analyst

    3 days ago

    Canberra, ACT, Australia Kinetic IT Full time

    About The RoleWe're seeking a skilled Process Analyst to join our SIAM Onboarding Team. As a Process Analyst, you'll play a key role in reviewing, analysing, and refining processes to ensure they align with customer needs and industry best practices. You'll support the onboarding of both internal and external service providers of various sizes and be...

  • IT Process Manager

    1 week ago

    Canberra, ACT, Australia beBee Careers Full time

    Job Title: IT Process Manager - Service Delivery SpecialistJob SummaryWe are seeking an experienced IT Process Manager (Incident, Change & Problem) to lead and manage IT service management processes, focusing on Incident, Request, Major Incident, Problem, and Change Management.The ideal candidate will have a strong understanding of ITSM and ITIL frameworks,...

  • EL1 Information Management Process Manager

    2 weeks ago

    Canberra, ACT, Australia Infoempregos Full time

    Job Description:Our client is seeking to engage an EL1 Information Management Process Manager on a contract for 6 months with possibility of extension.If you are looking to start your career in an environment that values learning and development, this position is perfect for you.Requirements:Willingness to learn and adapt.Basic communication and...