Mental Health Support Officer

3 days ago

Adelaide, South Australia Sonder Full time
Who are we?

Sonder is an inclusive, not-for-profit organisation that has been providing better quality health and support services to the South Australian community since 1993. We support thousands of people each year to access services across seven key domains – Mental Health, Aboriginal Health, Alcohol and/or other Drugs, Employment, Community Health, Disability, and Homelessness

What benefits can we offer?

Benefits

When you work with Sonder, you become part of the Sonder family and that provides you with a number of benefits such as:
  • Salary (excluding super) paid above award and reviewed annually
  • Flexible working arrangements
  • Professional development allowance provided yearly
  • Generous salary packaging options - increase your take home pay by 6-12%
  • 17.5% Leave Loading
  • Modern and welcoming office spaces
  • Christmas Closure Bonus Leave (above annual leave entitlements)
  • Training opportunities
  • Meal & entertainment allowances
  • Paid parental leave, and much more

Sonder are open to negotiating further benefits with the successful applicant to ensure an excellent working environment for you.

Hours: Part-time and Full-time options available

Contract: Fixed term

Location:Based at Port Adelaide and Edinburgh North

Job and Person Specification:

About The Role

The Mental Health Officer is responsible for the provision of high-level customer service and administrative/operational support to clients, staff, and internal and external stakeholders of Sonder in a confidential, proficient, and friendly manner. This dual-role position is also designed to support psychology or social work students seeking meaningful exposure to community-based mental health services. In addition to administrative responsibilities, the role provides structured opportunities to observe and contribute to mental health program delivery within a supported, recovery-oriented environment, helping to build foundational knowledge and skills relevant to future practice in mental health or community settings.

Experience And Skills
  • Demonstrated experience working in a fast-paced environment
  • Experience working collaboratively within a team
  • Experience within the health or community services sector (desirable)

Administrative and Organisational Skills
  • Ability to manage reception duties, respond to inquiries, and coordinate appointment schedules accurately and efficiently.
  • Strong time management and organisational skills, with the ability to manage competing priorities and meet deadlines.
  • Confident using Microsoft Office Suite (Word, Outlook, Excel) and client information systems (or a demonstrated ability to learn quickly).

Communication and Interpersonal Skills
  • Excellent verbal and written communication skills.
  • Ability to engage respectfully and effectively with clients, staff, and stakeholders.
  • Demonstrated ability to work both independently and collaboratively.
  • Friendly, compassionate, and professional approach to client and staff interactions.

Emotional Intelligence and Professionalism
  • Demonstrates genuine care and respect in all interactions.
  • Maintains confidentiality, professional boundaries, and appropriate self-presentation at all times.
  • Good self-awareness in dynamic or sensitive client service environments.
  • A respectful and inclusive approach to working with diverse populations, including those with lived experience of mental health challenges

Learning Orientation and Career Motivation
  • Genuine interest in community mental health and commitment to trauma-informed, recovery-oriented practice.
  • Willingness to engage in learning opportunities, including reflective practice and training sessions.
  • Openness to feedback and a desire for continuous professional growth

Knowledge
  • Basic understanding of the South Australian mental health sector, systems, and referral pathways.
  • Awareness of common mental health conditions and the impact of stigma on help-seeking and recovery.

Qualification And Other Requirements
  • Completion of at least two (2) years of tertiary-level study in Psychology, Social Work, a related mental health field, or currently working towards.
  • Current or willing to obtain a Working with Children's Check (WWCC)
  • National Police Clearance

How To Apply

Applicants are requested to send a cover letter and resume to Sonder via our careers portal on our website.

Feel free to send any enquiries to

Advert Closing Date: 04 September 2025

At Sonder, we strive to respond to all applicants. However, due to the high volume of applications we receive, we may only be able to contact those shortlisted for the role. Thank you for your understanding.
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