Enrolments Officer

The Industry School, formerly the AITC, is unlike any other senior school. We're for young people who seek a deliberately different educational experience. An industry-driven one. For those who want to learn in the classroom, within workplaces, and on the job. We're for those young people who seek to start building real-world strengths and skills now, not only in the future.

We provide a unique two-to-three-year program for young people in Years 10 to 12 designed to progressively develop employability skills and achieve individualised outcomes.

This is a great opportunity for an Enrolments Officer to take responsibility for facilitating the student enrolment process from initial inquiry through to onboarding, ensuring an outstanding experience for incoming families through every step of the enrolment journey.

This key role delivers exceptional customer service to parents, young people, and internal stakeholders by providing accurate information about our school's programs, guiding families through the enrolment process, ensuring the accuracy and integrity of student enrolment records, verifying documentation, and ensuring compliance with School policies and Government regulations.

You will also assist in enhancing our reputation and positioning as the leading school in the region by coordinating events and tours that showcase our capabilities.

Key outcomes include:

• Positive relationships: Building strong relationships with prospective families and internal stakeholders through exceptional customer care.
• Achievement of enrolment targets: Nurturing families through the enrolment pipeline to achieve enrolment outcomes and supporting the achievement of enrolment goals.

Some of the typical activities you will perform to achieve these outcomes include:

• Ensuring outstanding customer service in all interactions with students and stakeholders.
• Serving as the primary point of contact for prospective students and families, responding promptly to phone, email, and in-person enquiries.
• Providing detailed information about the school's academic and industry programs, and enrolment procedures.
• Planning and implementing events in consultation with the School Leadership team and Brand Department.
• Organising and conducting school tours, ensuring visitors have a positive experience and a clear understanding of the school's offerings.
• Coordinating and engaging with community initiatives and events, including expos and stalls, to foster partnerships, raising awareness, and strengthening organisational presence within local and professional networks.
• Nurturing and closing enquiries to achieve enrolments based on agreed School enrolment targets.
• Maintaining accurate and up-to-date enrolment records in enrolment databases.
• Assisting the Brand team by contributing collaterals and communications to support The Customer Journey on social media platforms to drive customer engagement.
• Monitoring stocks of display and promotional materials.
• Supporting administrative tasks in relation to the enrolment life cycle, e.g., collating and maintaining applications including processing applications, checking all documents, and taking payments.

Our values play a critical role in cultivating culture. They set the standards for how we behave, interact with others, make decisions, and choose to act. They are:

• Think progressively
• Take courageous action
• Achieve inspiring outcomes
• Contribute authentically
• Succeed collectively

To be successful in this role you will demonstrate the following knowledge and skills:

• 3+ years school enrolment experience and/or qualifications in Business, Customer Service, or similar.
• Strong communication and presentation skills to deliver information sessions and liaise with key stakeholders.
• Working with Children Check (Blue Card).
• Ability to demonstrate The Industry School values.
• Right to work in Australia.
• Experience using Digistorm, The Alpha School System (TASS) or other CRM systems.

We value and recognise our people through a range of benefits including superannuation matching after a qualifying period, salary packaging, access to corporate rate health insurance, staff discounts through PerkBox, Employee Assistance Programs, Professional Development, and the opportunity to participate in community-based activities in Australia and Cambodia to name a few.

To Apply

If this role sounds like the fresh start you've been looking for, Please Apply Now as this is an immediate vacancy.

Upload your CV and a Cover Letter telling us a bit about yourself and why this role feels like the right next step in your career.

The Industry School is committed to safe and supportive work practices. Candidates will be subject to relevant pre-employment checks including the requirement to disclose any information relevant to their eligibility to engage in activities including children.