Service Advisor

1 week ago


Shire Of Harvey, Australia Premier Automotive Full time
Overview

Location: Harvey, Western Australia, Australia.

Responsibilities
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Satisfaction scores at or above company standards.
  • Assist in diagnosing vehicle problems; order parts and tools as necessary.
  • Reinforces company policies and adheres to company standards.
  • Encourages compliance with applicable laws and regulations.
  • Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
  • Excellent customer service and communication skills
  • Basic computer skills
  • Professional, well-groomed appearance and a positive attitude
  • High school diploma or equivalent
  • Valid driver's license and good driving record
  • Pass drug testing, MVR/Insurability, background investigation/interview
Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Automotive

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