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Customer Service Coordinator

4 weeks ago

Adelaide, South Australia UniLodge Australia Pty Full time

Y Suites on Waymouth are expanding their team and looking for another Customer Service Coordinator

06th May, 2025
  • Central Adelaide at Y Suites on Waymouth
  • Genuine career opportunities for those with ambitions to grow
  • Permanent Full Time Position
06th May, 2025
  • Central Adelaide at Y Suites on Waymouth
  • Genuine career opportunities for those with ambitions to grow
  • Permanent Full Time Position
WHY UNILODGE

UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities.

Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services. We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.

WHO YOU ARE

We are on the lookout for a fun, enthusiastic, and passionate team player to join our newest property, Y Suites on Waymouth on a Full-Time basis. Bringing your energy and personality to form greater connections with students, you will assist in making their time with us truly special.

We are after someone with experience working within a customer service or front office environment. Some of your essential skills include strong written and verbal communication, good computer skills, organisational skills and a "we care" attitude. This role will involve aspects of leasing and property management which will require you to ideally hold a Property Management Registration. If you don't hold this qualification, this is totally fine however, you must be willing to obtain the qualification if you are successfully appointed to this role. We have fun at work but at times we can be run off our feet, welcoming or saying goodbye to our residents. There are lots of qualities that we look for in our team, but above all we need people who are resilient, supportive, hands on and positive. You may feel you do not meet all the criteria, but if you are eager to learn the UniLodge way we still want to hear from you. This may be the first step to a new and exciting career path.

As this is a Full-Time role, we are looking for someone who can commit to a 38-hour work week, Monday – Friday.

YOUR RESPONSIBILITIES

Your responsibilities as Customer Service Coordinator will include but not be limited to:
  • Operate the day-to-day front desk reception.
  • Create a friendly environment that delivers an exceptional customer service experience for our residents.
  • Assist all prospective residents and visitors in the most efficient and professional manner.
  • Take ownership of problems and ensure that they are seen through to completion.
  • Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing.
  • Maintain effective liaisons with property services.
  • Monitor and report concerns regarding resident safety and wellbeing and escalate as required.
  • Energetically contribute to the creation of a team environment where everyone helps each other.
  • Coordinate and execute administrative duties as assigned by senior management, such as handling of incoming and outgoing mail, filing, response to correspondence etc, in line with your position and industry standards.
Our mandatory requirements include:
  • Valid Working Rights in Australia and New Zealand
  • National Police Check
  • Working with Children Check (SA)
  • Hold or can acquire a valid and current Certificate – Property Management Registration registered with the department of Consumer Business and Services.
Are you ready to embark on a rewarding career?

If you think this role is the right fit for you, we would love to hear from you. We review applications as we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.Apply For Job
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