Director, Service Management

Senior remuneration package starting from $206,852

• Take charge of infrastructure, networks, and ICT security
• Deliver dependable, high performing, and trusted technology experiences
• Be part of a forward-thinking institution committed to innovation and excellence

• Full Time, Fixed Term (up to 5 years)
• Senior remuneration package starting from $206,852 p.a. (inclusive of superannuation)
• Any Charles Sturt University campus (on-site)

Charles Sturt University is seeking a strategic and visionary leader to join our Division of Information Technology as Director, Service Management. This senior role is central to modernising our ICT operating model, enhancing service delivery, and driving a customer-focused approach across the University.

As Director, Service Management, you'll lead the teams responsible for infrastructure, networks, systems, and ICT security, ensuring our technology environment is robust, reliable, and future ready. If you thrive in managing complex systems and safeguarding digital assets, this is your opportunity to protect and power the core of our ICT operations. Your leadership will drive resilience, performance, and trust in every digital interaction across the University.

We're looking for a passionate leader to join us on one of our vibrant regional campuses. If you're not currently located within a reasonable commuting distance, we'll happily support your relocation. Our core teams are based in Albury-Wodonga, Bathurst, and Wagga Wagga, offering a collaborative and community-focused environment where your contribution will make a real impact. Other campus locations will be reviewed upon request.

About you

You are a proven ICT leader with:

• Experience in managing large-scale service delivery functions in complex environments
• A strong understanding of ITIL, service management frameworks, and digital transformation
• Exceptional leadership and communication skills, with a commitment to collaboration and innovation
• The ability to align technology services with strategic priorities and deliver measurable outcomes

We are a university of the land and people of our regions. True to the character of regional Australia we have gumption, we have soul and we collaborate with others. We develop holistic, far-sighted people who help their communities grow and flourish.

The Wiradjuri phrase yindyamarra winhanganha means the wisdom of respectfully knowing how to live well in a world worth living in. This phrase represents who we are at Charles Sturt University - our ethos. It comes from traditional Indigenous Australian knowledge, but it also speaks to the mission of universities - to develop and spread wisdom to make the world a better place.

Harnessing technology, we thrive as a distributed yet connected community, welcoming and engaging with people across Australia and the world.

Learn more about the Division of Information Technology here.

Charles Sturt University is committed to building a diverse workforce as shown through our Athena Swan Bronze Award, our Australian Workplace Equality Index Bronze Award and our membership of a range of diversity focused organisations including Diversity Council Australia and Pride in Diversity. We encourage applications from First Nations people, carers, people from culturally and linguistically diverse backgrounds, people with disability, neurodivergent people, and people of all age groups, genders and sexualities for all roles.

Click the Apply button and complete your application online, and address the selection criteria in the position description and upload your CV. If you experience difficulties applying online or for further information on completing the application process please visit our how to apply page or contact us.

This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.

Additional information is available in the position description or by contacting:

General recruitment enquiries: Rebecca Dwyer | Talent Acquisition Consultant | redwyer@csu.edu.au

Role specific enquiries: Mr Alex Tegg | Interim, Chief Information and Digital Officer | CIDO@csu.edu.au

Closing Date: 11pm, 24 September 2025