Business Support Officer x 2

3 weeks ago

Brisbane, Queensland, Australia Redland City Council Full time

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This range is provided by Redland City Council. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$68,781.03/yr - A$73,877.37/yr

x 1 Permanent Full Time - 36.25 hours per week

x 1 Maximum Term Contract Full Time - 36.25 hours per week - until September 2026 (maternity leave cover)

$68,781.03 to $73,877.37 Annually + up to 12% super

Redland City Council offers you the chance to improve lives and shape your own career… in a truly special place.

We're looking to fill two Business Support Officer positions within the Environment and Regulation Group:

1 x Permanent Full Time - Compliance Support Team (Infringements)

Use your excellent interpersonal and organisation skills to help the Infringement Team within the Compliance Services Unit keep infringement operations running smoothly across the Environment and Regulation Group.

In this role you will:

Assist with issuing and processing infringement notices under Council's Local Laws and State legislation
Provide friendly, accurate customer service - answer enquiries, explain processes, and help de‑escalate situations
Manage correspondence, records, documentation and logistics for infringements issued by the Environment and Regulation Group
Support financial tasks - invoices, receipting payments, contractor payments and quotes
Maintain and update compliance databases, track enforcement actions, and prepare data for monthly reporting
Assist with research and information gathering for audits and legal reviews
Look for ways to improve systems and workflows for greater efficiency
Build positive relationships with colleagues and external partners to resolve matters effectively.

This varied role keeps everything behind the scenes on track so our teams can focus on achieving great outcomes for the community.

Click here for the full position description.

Put your strong organisational and communication skills to work supporting the Plumbing Services Team in delivering efficient, timely plumbing and drainage services to our community.

In this role you will:

Provide admin support - manage correspondence, organise meetings, screen calls and keep records accurate and up to date
Assist with processing plumbing applications, ensuring documentation is complete and timelines are met
Deliver excellent customer service – respond to enquiries, provide clear advice, and help resolve issues professionally
Monitor and coordinate application workflows, entering and updating data in Council systems
Prepare reports on application performance to track progress against service standards
Support financial tasks – calculate and receipt fees, raise invoices and requisitions, and maintain accurate financial records
Contribute to improving systems and processes to make workflows smoother and more efficient
Build positive working relationships with colleagues, clients and stakeholders.

This role is varied and fast‑paced, with your contribution ensuring timely, high‑quality plumbing services across the community.

Click here for the full position description.

What we're looking for:

Confident, approachable, and calm under pressure
Friendly, upbeat, and ready to jump in and get things moving
Strong attention to detail and ability to multitask in a fast-paced, high-volume environment
Takes initiative and is eager to learn on the go
Excellent organisational and communication skills
Comfortable engaging with people from diverse backgrounds and handling sensitive situations with empathy and professionalism
Makes fair, balanced decisions that uphold Council values and community trust
Strong customer service focus, working well with both internal teams and the wider community
Ability to maintain accuracy in processing applications, infringement notices, payments, and records
Experience with local laws, compliance, or plumbing applications is a plus, but a positive attitude, team spirit, and commitment to delivering great outcomes are what matter most.

More reasons to love working with us:

Generous leave provisions such as paid parental leave and purchased leave scheme including 17.5% loading on annual leave
Ex-gratia day offered during the Christmas/New Year break.
Access to professional and leadership development programs and education/study assistance.
Mentoring and coaching opportunities to increase your industry knowledge and business acumen.
Diverse secondment opportunities for career development.
Reward and recognition programs.
Wellbeing programs and social club.
Access to discounts with over 400 leading retailers.
Access to RedFlex – our flexible work program offering flexibility in how, when and where you work.

Visit our careers page to learn more and read the stories of our incredible people.

To be eligible for employment, applicants must have the legal right to work in Australia.

Ready to join us:

Applications will only be accepted through Council's Web Recruitment system or through OURspace for current Council employees. Hard copy and e-mailed applications will not be accepted.

To be considered, applicants must submit a:

Cover letter (one page, including your answer to the question "What motivates you to work for Redland City Council, and how do you see yourself contributing to our community and values?"); and
Current resume that demonstrates how you meet the requirements of this role. Please read the position description and resume-based application instructions before applying for this role.

RCC utilises a merit-based recruitment process which may include various testing methods, such as psychometric testing and requesting the submission of a short video application from candidates after the advertisement closes.

Specific information on the position (200419) can be obtained by contacting Emma de Roo on (07) 3829 8857. Applications for this position close at 11:59 p.m. Australian Eastern Standard Time (AEST) on 17/08/2025.

At Redland City Council, we truly value the diverse skills, experiences and perspectives of our people. We're focused on making Council an inclusive place, where everyone belongs and brings in new skills, diverse experiences and backgrounds that enable us to serve our community better.

Applications will not be accepted from a third party.

Seniority level

Seniority levelEntry level

Employment type

Employment typeFull-time

Job function

Job functionAdministrative and Customer Service
IndustriesGovernment Administration, Law Enforcement, and Wholesale Hardware, Plumbing, Heating Equipment

Referrals increase your chances of interviewing at Redland City Council by 2x

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