Registry Services Team Leader

Join to apply for the Registry Services Team Leader role at Federal Circuit and Family Court of Australia

1 day ago Be among the first 25 applicants

Join to apply for the Registry Services Team Leader role at Federal Circuit and Family Court of Australia

Federal Circuit and Family Court of Australia provided pay range

This range is provided by Federal Circuit and Family Court of Australia. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$84,228.00/yr - A$91,809.00/yr

Position Overview

Reporting to the Director or Manager Court Services, the Registry Services Team Leader has responsibility for delivery of high-quality registry services to clients, legal practitioners, judicial officers, registrars, family consultants, and community groups which support court users. Registry services include:

• Providing the initial point of contact that clients have with the courts.
• Providing information on appropriate avenues for addressing client needs, assisting to solve their problems, and recommending appropriate options, resources or services both internal and external to the Court.
• Processing, filing and sorting documents, including quality assurance and archiving functions.

Key Responsibilities and Duties

The position of Registry Services Team Leader requires a self-starter, who thinks both strategically to solve problems facing the courts as well as seeks ongoing performance improvement. The responsibilities of the position include:

• Leading a team of client services staff to ensure high quality registry services to clients, legal practitioners, judicial officers, registrars, family consultants and community groups.
• Providing statistical reports to the court services management team in relation to trends and issues associated with local service provision.
• Managing change in a challenging and fast moving environment.
• Developing and maintaining positive, productive and collaborative relationships with the judiciary, the legal profession and community groups.
• Ensuring the policies and standards of the courts are promoted and maintained.

Selection Criteria

• Demonstrated staff management, change management, leadership and development experience (preferably in a legal, courts or public service environment) and the ability to promote a team environment.
• Relationship management capacity, including an ability to communicate effectively with people at all levels, including judicial officers, as well as strong interpersonal skills, including a proven ability to manage stressful and/or conflict situations in a professional manner, on a continual basis.
• Demonstrated sound organisational and problem solving skills including initiative, the ability to manage priorities, meet deadlines and work effectively under pressure.
• Analytical and report writing skills with the ability to provide strategic advice on trends and policy to management.
• Understanding of the public service operating environment including the requirement for legislative compliance, probity and accountability.

Applications close on Wednesday 27 August 2025 at 11:30pm AEST.

Employment with the Court is subject to the conditions prescribed in the Public Service Act 1999, and the following:

• Australian citizenship – the successful applicant must hold Australian citizenship.
• Security and character clearance – the successful applicant must satisfy a Police Records Check and may also be required to complete security clearances during the course of their employment.
• Successful applicants engaged into the APS will be subject to a probation period.

Interested candidates who have received a redundancy benefit from an APS agency are welcome to apply but note that they cannot be engaged until their redundancy benefit period has expired.

Diversity and Inclusion

Federal Court Australia is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability.

First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families.

Federal Court Australia will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

Contact officer

For more information, please contact Beheshteh Gharakhan, Manager Court Services via telephone 02 8067 2214 or email beheshteh.gharakhan@fedcourt.gov.au

How to apply

To apply, please complete the application form on the Court's careers portal. If you have any issues with applying, please email recruitment@fedcourt.gov.au.

As part of your application, you will be required to submit a written response to the selection criteria listed in the position description (maximum word limit 1500). Please ensure this document is attached before submitting your application.

If you have any technical issues with applying, please email recruitment@fedcourt.gov.au

Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionLegal, Management, and Other
• IndustriesAdministration of Justice, Legal Services, and Courts of Law

Referrals increase your chances of interviewing at Federal Circuit and Family Court of Australia by 2x

Sign in to set job alerts for "Service Team Lead" roles.

Sydney, New South Wales, Australia 4 days ago

Sydney, New South Wales, Australia 1 hour ago

Sydney, New South Wales, Australia 2 days ago

Sydney, New South Wales, Australia 1 hour ago

Sydney, New South Wales, Australia 1 hour ago

Sydney, New South Wales, Australia A$110,000.00-A$120,000.00 23 hours ago

Sydney, New South Wales, Australia 1 hour ago

Information Technology Service Desk Team Lead

Greater Sydney Area A$115,000.00-A$133,928.00 3 weeks ago

Millers Point, New South Wales, Australia A$120,000.00-A$130,000.00 2 weeks ago

Mascot, New South Wales, Australia 2 weeks ago

Senior Manager Customer Experience and Operations

Sydney, New South Wales, Australia 4 days ago

Sydney, New South Wales, Australia 1 day ago

Community Access Service Team Leader - St Ives

Warwick Farm, New South Wales, Australia 1 day ago

Sydney, New South Wales, Australia 2 weeks ago

Penrith, New South Wales, Australia 1 week ago

Sydney, New South Wales, Australia 5 days ago

Sydney, New South Wales, Australia 2 weeks ago

General Manager - Operations & Customer Support

Sydney, New South Wales, Australia 2 weeks ago

Millers Point, New South Wales, Australia 2 weeks ago

Parramatta, New South Wales, Australia 1 day ago

Sydney, New South Wales, Australia 4 days ago

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 23 hours ago

Sydney, New South Wales, Australia 6 days ago

Director Customer Service and Operations - Value NSW

Sydney, New South Wales, Australia 3 days ago

Senior Customer Success Manager - Enterprise (Retail / Hospitality)

North Sydney, New South Wales, Australia 1 month ago

Sydney, New South Wales, Australia 1 hour ago

Sydney, New South Wales, Australia 6 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---