IT Helpdesk Specialist

5 days ago

City of Greater Geelong, Australia Essential Full time
IT Helpdesk Specialist
- Carrum Downs, Melbourne VIC, Australia

Essential Flavours & Ingredients are seeking a proactive and technically skilled IT Help Desk Specialist to support end users by troubleshooting and resolving hardware, software, and network issues. The ideal candidate will have expertise in Windows Terminal Services and database query management, ensuring smooth IT operations and user satisfaction.

WHO WE ARE

We are an Australian-owned flavour house, with operations in both Australia and Vietnam. Established in 1989 as a family-owned business, Essential is now into the second generation of Nielsen management and continues to cherish the family values entrenched by the founder John. Located in Carrum Downs, Victoria, our facility is purpose-built to our requirements and to further expand our capabilities in local and international markets.

Our business continues to strengthen and grow after 30 years with our focus on partnering with our clients to develop new, unique, and ever-evolving flavours and product solutions.

WHY WORK FOR US?

We are passionate about what we do and are guided by our core values:

  • We are our community
  • We put the WOW into the mix
  • We are trusted to create
  • We think beyond our borders
  • We are solution focused
  • We share the love

We have a strong sense of team and a supportive, friendly environment. We focus on delivering the best products and service for our customers, and we also make time to celebrate our achievements and share our successes.

We are now seeking an IT Helpdesk Specialist to support the team with custom designed programs, maintenance of our data systems, creating internal training packages, and providing user support.

YOUR SKILLS AND QUALIFICATIONS

To be a complimentary fit for this role, here are the key responsibilities:

  • User Support – first point of contact for technical support, addressing issues; Diagnose and resolve problems with hardware, software, and peripherals.
  • Windows Terminal Services Support – manage and maintain Windows Terminal Services environments. Troubleshoot where relevant.
  • System Installation and Maintenance – Install, configure, and maintain IT hardware and software, including operating systems, applications, and user devices.
  • Database Query and Reporting – Execute basic database queries to retrieve or analyze data as needed for resolving issues or reporting.
  • Incident Management – Log, prioritize, and resolve tickets using the company's ticketing system.
  • Network and Connectivity – Support and troubleshoot LAN/WAN, Wi-Fi, and VPN connectivity issues.
  • User Training and Documentation – Provide guidance to users on IT systems and applications. Document IT processes, FAQs, and troubleshooting guides for future reference.
  • System Monitoring and Reporting – Monitor system performance and identify potential issues proactively.
  • Security and Compliance – Adhere to and enforce IT security policies and procedures. Assist in monitoring and mitigating cybersecurity threats.

Qualifications

  • Degree or TAFE certificate in Information Technology
  • 3 years hands-on network administration, Windows Terminal services, and database queries.
  • Proficiency with Windows Terminal Services, including configuration and troubleshooting.
  • Familiar or comfortable with SQL database query languages and user management.
  • Strong knowledge of Windows OS, basic knowledge of Android, Linux, and/or macOS operating systems.
  • Experience with setting up, troubleshooting, and maintaining hardware.
  • Basic knowledge of cybersecurity principles, ability to assist with antivirus, malware removal, and password management.
  • Strong analytical and problem-solving skills.
  • Excellent interpersonal and communication abilities.
  • Capacity to manage multiple tasks and prioritize effectively.
  • Attention to detail and commitment to delivering quality service.

This is an on-site role. Please ensure you look up our location (Carrum Downs, Vic) prior to applying.

*Candidates must be eligible to work in Australia on a full-time basis.

If this sounds like the job for you, apply for this job and include a CV and a cover letter.

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