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Operational Technology Specialist

1 week ago

City of Yarra, Australia Ventia Pty Limited Full time

Operational Technology Specialist sought by Ventia Pty Limited to manage technical escalations, ensure shift continuity, develop solutions, improve processes, and deliver training to meet and exceed service KPIs and SLAs.

This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

Key Responsibilities:

  1. Technical Escalation: Handle technical escalations, provide expert-level technical support, and resolve complex issues.
  2. Process Improvement: Develop, update, and review processes and procedures; implement new NOC functions, and drive improvement initiatives.
  3. Training and Development: Deliver training sessions, develop training materials, and ensure knowledge transfer between team members.

Requirements:

  • Cisco (CCENT/CCNA) certifications and entry-level Linux skills are essential.
  • Fault management, process/system automation, technical documentation, and research capability are required skills.
  • Desirable skills include Linux environment experience, scripting (Bash, Perl, Python), virtualization (VMware), transmission/radio networks, and helpdesk or NOC experience.

Ventia aims to foster a positive and inclusive work environment that promotes employee growth and development.