Production Manager

Join to apply for the Production Manager role at CrossCountry Mortgage, LLC

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview

The Production Manager for CrossCountry Mortgage is responsible for assisting assigned branch team members with pipeline management to ensure the smooth and timely process of all loan files. This position works closely with branch processors to ensure the timely delivery of disclosures and provide continuous support as needed.

• Monitor estimated closing dates in Encompass and other reporting platforms and work with the branch to manage accordingly.
• Facilitate pipeline management meetings as needed.
• Understand assigned branch needs and develop and execute plans to address them.
• Work closely with branch processing to ensure tasks are completed and files are submitted to underwriting accurately.
• Assist with processing needs as applicable, including supplying new processors with augmented training and support.
• Support branch operations and management by assisting with prioritization and workflow structure.
• Maintain reporting to monitor initial CDs to ensure appropriate timing requirements are met.
• Ensure each file complies with all corporate and regulatory policies and procedures.
• Manage projects for deployment of new systems and procedures.
• Maintain broad knowledge and thorough understanding of applicable federal, state and agency regulations and guidelines.
• Develop and maintain effective organization through the selection, training, compensation, motivation, and review of branch employees.
• Monitor daily, weekly, and monthly production and compliance reports.
• Collaborate with peers, subject matter experts, and all levels of management across the organization.

• Bachelor's degree and/or equivalent combination of education/experience.
• Minimum of 3 years' loan processing experience.
• Experience with mortgage lending functions, TRID rules and regulations, REPSA, and disclosures.
• Experience and working knowledge of Encompass loan origination software and pipeline management, preferred.
• Knowledge of processing, closing and funding loans in accordance with investors and agency guidelines including federal and state required practices.
• Knowledge of FNMA, FHLMC, FHA, VA loan programs.
• Excellent organization, prioritization, and time management skills.
• Excellent communication and customer service skills.
• Excellent analytical skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package:

California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, protected veteran status, citizenship status, sex, sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status, protected characteristics, or any other characteristic protected by law.