Regional Operations Manager – Hospitality and Facility Services

ESS provides a home away from home for people working in remote mining villages and offshore on oil rigs. We provide the hospitality solutions to ensure all guests are getting the comforts of home even in isolated locations.

We currently have an opportunity for a dynamic leader to join our ESS business in the capacity of BHP Area Manager for our North WA portfolio.

This customer-focused leadership role is caring for a team of food professionals and facilities staff. As an experienced operator, you will focus on inspiring a team to create amazing customer experiences, whilst also ensuring we run a tight commercial operation. Whilst understanding the commercial nuances of this managerial position is critical to the success of the business; it's brilliant leadership that is well and truly at the epicenter of this role. The ability to coach teams, deliver amazing service and create an environment in which customers are able to experience the entirety of the ESS experience is conducive to success in this position. Your commitment to safety and respect for our environment is essential to succeed in these key roles.

The Role

• Manage & lead the running of all aspects of the site
• Experience managing budgets and demonstrated understanding of food costing, waste management and food/ site safety knowledge
• Deliver to a high expectation of a premium experience
• Follow company health, safety, and security procedures always
• Lead, manage and motivate a large team of chefs and facility staff
• Manage the expectations of both clients and residents
• Strong background in Facilities Management (FM), with proven experience overseeing cleaning, maintenance, and asset management operations in remote or complex environments
• Demonstrated capability in operational management of FM services, including planning, execution, compliance, and continuous improvement across hard and soft services

The Person:

• Previous experience managing a medium to large site with knowledge of both culinary and cleaning services. This can be previous villages, hotels, or hospitality venues
• Exceptional communication and relationship building abilities
• Drive a positive team culture
• Experience with financial reporting and be commercial and contract focused
• Demonstrated background of delivering profitable business results
• Ability to drive stakeholder engagement and deliver superior service levels
• Display excellent written and verbal communication skills
• Strong negotiation, problem solving and decision-making skills whilst thinking on your feet
• In-depth knowledge of health and safety, a strong commitment to safety to ensure targets are safely achieved
• Sound Knowledge of HACCP
• Ability to adapt quickly to ongoing business needs
• Facilities Management experience is essential, including oversight of hard and soft services, compliance, and contractor management

The Benefits

As a Manager with Compass Group, you will have the support, infrastructure, systems and processes that you would expect from a global organisational. To be recognised as an employer of choice we also have an attractive benefits program including a competitive salary and incentive scheme, recognition programs and company discounts. If you're looking for a career where you set the standard for personal advancement, then Compass Group is for you. Working together, we will continue to experience success as the industry's best.

Our people's unique backgrounds, experience, and abilities are at the heart of our vibrant workforce. We strive to create workplaces that reflect the diverse communities that we serve, where everyone feels empowered and valued. By building diverse teams means we are creating inclusive environments for all our people and those we connect with through our day-to-day operation. We welcome & encourage applications from Aboriginal & Torres Strait Islander peoples, people of all backgrounds, ages, sexual orientation, gender expressions, gender identity and people with disability.