Application Support Engineer x 2

2 weeks ago

Brisbane, Queensland, Australia Australian Retirement Trust Full time
Overview

Join to apply for the Application Support Engineer x 2 role at Australian Retirement Trust. There are two permanent opportunities available. If you're a good fit for this role and live in Brisbane, Sydney or Melbourne, we'd love you to apply.



Why join us
  • You'll get 14% super as standard, to help your future come alive.
  • Unleash your potential and build a career to be proud of through excellent training and development opportunities.
  • Balance your work between in-person days at our purpose-built hubs and working from home.
  • In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.


Responsibilities
  • Provide application maintenance and support services, including documentation and process adherence.
  • Respond to support requests in line with agreed procedures and service levels.
  • Instruct clients and team members on the use of business systems.
  • Analyse service availability and contribute to availability management processes.
  • Implement and test disaster recovery procedures and document outcomes.
  • Manage and resolve incidents, including root cause analysis and escalation as needed.
  • Configure software products and test platform-specific versions in various environments.
  • Coordinate and execute release management activities including builds, testing, and deployment.


These roles are permanent opportunities and are ideally Brisbane based, but we will consider Melbourne or Sydney.



Qualifications
  • Bachelor's degree in Computer Science, Software Engineering, or equivalent.
  • Demonstrated experience supporting complex IT systems.
  • Strong experience with front and back-office transaction processing.
  • Excellent problem-solving and analytical skills.
  • Effective verbal and written communication with technical and non-technical stakeholders.
  • Experience liaising with vendors for system support and development.
  • Knowledge of the full Software Development Lifecycle (SDLC) and Agile methodologies (desirable).
  • ITIL Foundation certification (desirable).


About Us

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. We help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work.



Apply

Apply online now. Applications close 11:30pm 25 August 2025.


Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now.

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