Senior Business Analyst

About the opportunity

We are looking for a Senior Business Analyst (Contract) with an agile mindset. Reporting to the Director of Insights & Analysis, you will be responsible for gathering and translating client's business and system requirements into functional and technical requirements. This contract position would suit someone with solid digital experience, who has the ability to hit the ground running.

Responsibilities

• Deliver to a defined roadmap
• Work with different stakeholders and third-party vendors to ensure all requirements for the features are captured and delivered in a timely manner
• Identify, map and track changes required to existing or new Sitecore components and design systems
• Work with third-party vendors to ensure requirements and dependencies on backend systems are built to specification
• Translate requirements into accurate user stories, acceptance criteria and process flows
• Ensure the backlog is groomed and help the team progress work through the backlog
• Communicate dependencies, issues or risks and plan to resolve throughout project delivery
• Collaborate with the Delivery Lead to resolve competing client and stakeholder demands to deliver successful outcomes

About You

The person who creates order from chaos. You are focused, organized and enjoy solving complex business problems. You navigate stakeholder inputs and cross-functional communication calmly while focusing on delivering business value.

• Technical Acumen: Strong experience with content management systems and design language systems, understanding of APIs and web services. Prior experience in headless technology and Sitecore is highly regarded.
• Detail-Oriented & Analytical: Keen eye for detail, translating high-level concepts into precise user stories, acceptance criteria, and process flows. Skilled at mapping changes to technical components.
• Exceptional Collaborator: Thrives in cross-functional settings, engaging with diverse stakeholders and third-party vendors to ensure alignment and capture comprehensive requirements.
• Strategic & Results-Driven: Committed to delivering against a defined roadmap with a track record of achieving outcomes even with competing demands.
• Proactive Problem-Solver: Anticipates challenges, communicates dependencies, issues, and risks, and develops plans for resolution.
• Agile Mindset: Experienced in agile methodologies, backlog grooming, and empowering teams to move work forward efficiently.
• Influential Communicator: Manages expectations and negotiates solutions to resolve competing client and stakeholder demands.
• Growth Mindset: Loves learning, ships quickly, iterates, and strives to improve.

The Consultant We Value

We value talent who put our clients first—with humility, sharp intellect, and unwavering integrity. A servant leader at heart, they earn trust through action, respect privacy, and leave things better than they found them. Fuelled by a growth mindset and lifelong learning, they adapt with intention and evolve through structured innovation. They listen deeply, share openly, align swiftly, and go boldly. Analytical and curious, they lead with initiative, form strong points of view rooted in insight, and have the courage to challenge the status quo for the better.

Why Us?

The Innovation and Experience company is a full-service product consultancy accelerating growth for some of Australia's most successful businesses.

We employ 60+ people working in cross-functional teams to innovate and deliver outcomes powered by a product mindset, design thinking, and Agile delivery. Work flexibility and work-life balance are core values, with opportunities to work on unique projects while developing skills and shaping your career.

Applications will need to address your experience/skill across the key performance areas.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Research, Analyst, and Information Technology

Industries

• IT Services and IT Consulting

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