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Senior Claims Officer

1 month ago

Brisbane, Queensland, Australia Queensland Treasury Full time

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A unique opportunity to join Treasury's Queensland Government Insurance Fund (QGIF) as a strategic partner, driving optimal insurance risk management across various government entities. This role encapsulates the rare blend of commercial acumen with public sector impact. Handle a diverse range of complex claims with the utmost professionalism and integrity in a dynamic and collaborative environment with the opportunity to grow and make a meaningful impact.

Your new opportunity

Are you ready to make a difference while advancing your career in an exciting and impactful role? We're seeking an experienced individual like you to join our

Queensland Government Insurance Fund team as Senior Claims Officer. In the role of Senior Claims Officer, General Team, you will manage a variety of claims

including personal injury, general liability, malicious prosecution, class actions, employment and discrimination claims lodged against Queensland Government

departments. You may also have the opportunity to manage additional classes of claims, including sensitive historical or medical liability claims, as needed.

In This Role, You Will

  • Manage insurance claims in respect of various classes of insurance, in particular public liability, and employment practices in a common law environment, ensuring that all phases comply with the timeframes prescribed by legislation and the courts and State Government guidelines.
  • Investigate and analyse cases to determine liability and damages.
  • Establish adequate and accurate claims estimates in line with reserve philosophy and guidelines and promote data input behaviour and awareness that results in the processing of accurate and reliable data into the business systems.
  • Assess whether to appoint external parties including private investigators, solicitors or barristers to specific cases, and brief, instruct, case manage and assess

the performance and fees charged by these parties.
  • Negotiate appropriate direct settlement of claims with the claimant or solicitors acting for the claimant and approve settlements, legal and other expenses in

accordance with delegations.
  • Represent the organisation at settlements, court hearings, conferences and negotiations and provide instructions as appropriate.
  • Prepare reports, summaries and submissions with respect to claims.
  • Other tasks that support the business needs across the broader claims unit.

What Experience You Will Bring
  • Demonstrated experience in managing claims under the PIPA, utilising best practice claims standards.
  • A sound understanding of liability and causation principles and knowledge of applicable case law.
  • The ability to assess the quantum of a personal injury claim including the application of the Civil Liability Act 2003 & Regulation and common law.

Whilst there are no mandatory qualifications needed for this role, relevant qualifications will be highly regarded.

Who We're Looking For
  • Passionate Professionals: If you're passionate about making a positive impact and thrive in a fast-paced environment, we want to hear from you.
  • Strategic Thinkers: Bring your strategic mindset and problem-solving skills to the table as we navigate complex legal landscapes.
  • Collaborative Spirits: Join a team where collaboration is key, and every member plays a vital role in our shared success.
  • Ethical Leaders: Uphold the values of integrity, accountability, and justice that define the essence of public service.

How To Apply

To submit your application, click on the Apply link to provide:
  • Your resume detailing relevant experience
  • A cover letter of no more than two pages outlining why you are interested in this position and how your knowledge, skills and experience in relation to the

Key Responsibilities makes you a strong candidate for the role.

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments.

Applications to remain current for 12 months.

Job Ad Reference:QLD/644141/25

Closing Date: Friday, 4 July 2025

Occupational group AdministrationSeniority level
  • Seniority levelNot Applicable
Employment type
  • Employment typeFull-time
Job function
  • Job functionFinance and Sales
  • IndustriesGovernment Administration

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