People Partner

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View more categories View less categories Sector Catering and Hospitality, Human Resources Contract Type Permanent Hours Full Time

Who we are?

On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé, Continental, Ben & Jerry's and Streets.

We have a long tradition of being a progressive, responsible business. It goes back to the days of our founder William Lever, who launched the world's first purposeful brand, Sunlight Soap more than 100 years ago, and it's at the heart of how we run our company today. In 2022 Unilever Australia & New Zealand became a Certified B Corporation (B Corp), joining a growing network of organisations committed to galvanising a stronger, more inclusive, equitable and regenerative economy for all.

A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity and is pioneering flexibility. There's no better time to join our team

Job Summary

The People Partner is the primary contact for all Line Managers (LMs) and Employees (EEs) regarding all queries relevant to HR systems and processes, spanning on-boarding, payroll, leave, exits & issue escalations. They work with various teams in business to enable a flawless end-to-end employee experience for employees' day to day HR needs.

People Partners are responsible for ensuring that employee policies, practices, and programs are consistently applied across client groups and the company. PPs also partner with Expertise teams on policy updates. The role is accountable for knowledge management and feeding insights into enhancement of artificial intelligence of the technology platforms.

Role Responsibilities:

1) First point of contact in HR for all employee lifecycle queries. Policy guidance and administration:

• Leave policy queries, helping with leave portal usage, leave encashment implementation etc.
• Obtain sign offs as per SOAs for administration - e.g. backdated promotion approval, allowance approval etc.
• Advise on appropriate policy implementation for any employee need - e.g. if a person is looking for time off, People Partner has to advise whether it would be a career break, LOP, Medical leave etc. based on context; would partner with LM, HRBP and apply policies as fit.
• Resolve employee pay and benefits queries.
• Liaise with global mobility for international assignment cases to enable smooth experience for IAs.
• Review forum feedback and update policy and processes where necessary e.g. own end-to-end cases and progress of cases.

2) Knowledge Management:

• Writing knowledge articles basis experience from employee queries.
• Gathering inputs from People Partners/Data Specialists/ Payroll/ HRBPs to update knowledge articles.
• Support Artificial Intelligence learning by updating the cloud-based platform with knowledge articles and updates.
• Facilitate adoption of self-service and informational channels with employees E.g. Mobile App, Bot, etc.

3) My Pay/Benefits:

• Partnership with Rewards Manager and HRBPs during annual pay review.
• Proactively reach out to new hires and make sure they get first pay slip correctly.
• Proactively informing employees of pay related issues/comms after getting feeds from UL Payroll Team.
• Single point of contact for payroll queries.
• Have face-to-face or live Chat meetings with employees (blue and white collar) to support My Benefits queries e.g. select benefits "on behalf of" employees without access to IT systems.

4) Recruitment and On-boarding:

• Escalation points for transactional issues in recruitment.
• Coordinating schedules with stakeholders and enabling on-boarding completion.
• Owning Hire Fact Sheet and making sure it is delivered to new hire.
• Status/follow-up on payment of bonuses if any: e.g. sign-on bonus and/or Employee Referral Program.

5) Exit Concierge

• Anchoring HRBP Exit sign off checklist.
• Anchoring mandatory document collection from employee/family to enable smooth exits especially in death case.
• Guide employee and LM through exit process to enable smooth implementation.
• Initiate with home/host country and ensure HRBPs have access to the required documents in IA separation cases.
• Obtain LM sign offs in exit cases in case of non-responsiveness.
• Ownership/distribute exit letter to blue collar employees.
• Conduct exit interviews.

6) People Management

• Initiate Performance Improvement Plan (PIP), grievance and disciplinary process partnering with Line Manager.
• Performance management by driving goal settings/always on conversation within business groups.

7) Projects

• Participating in Global People Experience projects.

What You Will Need to Succeed

Skills

• Superior interpersonal and communication skills.
• Solid customer service and relationship management skills.
• Experience participating in mediations is required.
• Strong analytical skills and attention to detail.
• Ability to anticipate needs and solve issues proactively.
• Strong multi-tasking skills with a comfort in maintaining multiple, often conflicting priorities and deadlines.
• Demonstrated ability to work independently as well as in a collaborative team environment.

Experiences & Qualifications

• Bachelor's degree (or within the final stages of completion)
• Preferred 2-4 years of relevant HR generalist experience
• Proficient & broad understanding of HR system, process and third-party providers
• Comfortable working in MS Office 365 (Excel, Power Point, Access, OneDrive, Outlook, SharePoint etc.)
• Advanced proficiency in Excel required

What awaits you at Unilever?

The core of Unilever's culture is captured as Human, Purposeful, Accountable. You will be joining a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success.

This is your opportunity to be part of a purpose-led business and a global community where you can progress your career both locally and internationally. You will also benefit from amazing discounts on external company products, attractive employee referral reward program amongst other benefits.

This is a great opportunity to work within an iconic and global organization. We have gained our reputation as one of the world's most admired employers by providing an environment where individuals can achieve their goals, both professionally and personally.

Make no mistake we expect a lot from our people as they do of us. So, if you can rise to the challenge, don't waste any time - apply now

Unilever embraces diversity and encourages applicants from all walks of life This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact anz.talent@unilever.com.

Unilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.

This means we encourage people with all backgrounds to apply, including Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and people with disabilities. Interested in learning more, check out our Reconciliation Action Plan and Workplace Adjustment Policy on the Unilever webpage.

At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you We encourage you to advise us at the time of your application if you require any reasonable adjustment so that we can support you through your recruitment journey.