Service Desk Engineer

2 weeks ago

Sydney, New South Wales, Australia Nexon Asia Pacific Full time
Overview

Join to apply for the Service Desk Engineer - Sydney role at Nexon Asia Pacific.

We are looking for a competent help desk technician to provide fast and useful technical assistance to a diverse client portfolio, answering queries on basic technical issues and offering advice to solve them. You should have strong technical knowledge preferably with a basic understanding of multiple solutions such as Unified Communications, Network, Telephony and Cloud with the ability to communicate effectively to understand the problem, troubleshoot and articulate updates clearly to the business and the client through to resolution. You must be highly customer-oriented.

Responsibilities
  • Serve as the first point of contact for customers seeking assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions from customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
Key requirements
  • Proven experience as a help desk technician
  • Tech savvy with working knowledge of products, databases, and services with a good understanding of multiple systems across Network, Telephony, Unified Communications and Cloud
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills, written and verbal
  • Customer-oriented, able to work autonomously and under pressure
Why Nexon?

At Nexon, we offer more than just a job. We provide a supportive work culture with the following benefits:

Benefits
  • Tailored Work-Life Harmony: Embrace a personalised work experience with our Hybrid Working model, allowing you to balance professional success with personal well-being.
  • Unlimited Growth Potential: Fuel your career aspirations with endless professional development opportunities, clear advancement pathways, and enticing employee referral bonuses. Your success is our priority.
  • Wellbeing And Belonging: Experience a culture that cares — Mental and Physical Health initiatives, Anniversary celebrations, and Community Giving. We prioritise Diversity & Equity, creating an inclusive workforce where everyone thrives.
Job details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: IT Services and IT Consulting
#J-18808-Ljbffr

  • Service Desk Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Platinum Technology Full time

    As a Service Desk Engineer at Platinum Technology, you'll be the communication superhero our clients rely on.We're seeking individuals with excellent communication skills, a customer-centric mindset, and empathy towards our clients.While desktop support experience is necessary, we value candidates eager to learn about Cloud, Security, Networking, and Project...

  • Service Desk Engineer

    3 weeks ago

    Sydney, New South Wales, Australia Platinum Technology Full time

    As a Service Desk Engineer at Platinum Technology, you'll be the communication superhero our clients rely on. We're seeking individuals with excellent communication skills, a customer-centric mindset, and empathy towards our clients. While desktop support experience is necessary, we value candidates eager to learn about Cloud, Security, Networking, and...

  • Service Desk Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Nexon Asia Pacific Full time

    Join to apply for the Service Desk Engineer - Sydney role at Nexon Asia PacificJoin to apply for the Service Desk Engineer - Sydney role at Nexon Asia PacificGet AI-powered advice on this job and more exclusive features.This is a hybrid role currently based at the Summer Hill office, which will be relocating to the CBD in the near future.We are looking for a...

  • Service Desk Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Limelight People Full time

    Hybrid Work Model Excellent Career Path Fantastic Benefits One of our clients who are a fast growing Managed Service Provider (MSP) are growing and looking hire an experienced Service Desk Engineer to their team.We are looking for a Service Desk Engineer with solid Level 2 Support experience and some Level 3 when required.The MSP provide a range of cloud...

  • Software Engineer Ii

    2 weeks ago

    Sydney, New South Wales, Australia The Trade Desk Full time

    OverviewJoin to apply for theSoftware Engineer IIrole atThe Trade Desk.The Trade Desk is a global technology company with a mission to create a better, more open Internet for everyone through principled, intelligent advertising.Handling over 1 trillion queries per day, our platform operates at unprecedented scale. We have built a strong culture based on...

  • Software Engineer II

    3 weeks ago

    Sydney, New South Wales, Australia The Trade Desk Full time

    OverviewJoin to apply for the Software Engineer II role at The Trade Desk.The Trade Desk is a global technology company with a mission to create a better, more open Internet for everyone through principled, intelligent advertising.Handling over 1 trillion queries per day, our platform operates at unprecedented scale. We have built a strong culture based on...

  • Software Engineer II

    3 weeks ago

    Sydney, New South Wales, Australia The Trade Desk Full time

    OverviewJoin to apply for the Software Engineer II role at The Trade Desk.The Trade Desk is a global technology company with a mission to create a better, more open Internet for everyone through principled, intelligent advertising.Handling over 1 trillion queries per day, our platform operates at unprecedented scale. We have built a strong culture based on...

  • Service Desk Engineer

    3 weeks ago

    Sydney, New South Wales, Australia Capgemini Full time

    Overview Join to apply for the Service Desk Engineer role at Capgemini. ResponsibilitiesLevel 1 Service Desk engineer role. Provide immediate access to walk-up end users for hardware and software support - Follow all documented procedures for resolution and escalation of incidents Retain ownership of Customer issues until resolved, escalated or...

  • Service Desk Engineer

    3 weeks ago

    Sydney, New South Wales, Australia Capgemini Full time

    OverviewJoin to apply for the Service Desk Engineer role at Capgemini.ResponsibilitiesLevel 1 Service Desk engineer role.Provide immediate access to walk-up end users for hardware and software support - Follow all documented procedures for resolution and escalation of incidentsRetain ownership of Customer issues until resolved, escalated or accepted by...

  • Service Desk Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Nexon Asia Pacific Full time

    OverviewJoin to apply for theService Desk Engineer - Sydneyrole atNexon Asia Pacific.We are looking for a competent help desk technician to provide fast and useful technical assistance to a diverse client portfolio, answering queries on basic technical issues and offering advice to solve them.You should have strong technical knowledge preferably with a basic...