People And Culture Business Partner

Crop Shop Boutique (CSB) is a fast-growing Australian e-commerce brand redefining athleisure since its launch in 2019 by Rachel Dillon. With a mission to empower women worldwide, CSB blends style, function, and confidence in every piece we create. Our team thrives on relentlessly raising the bar, being perfectly practical, and being unapologetically fearless.

About the Role

The People and Culture Business Partner at CSB is a trusted advisor and hands-on delivery partner for leaders and teams across the business. Working closely with the People & Culture Manager, this role ensures that day-to-day people operations, programs, and processes are implemented effectively and efficiently. This role is responsible for executing key people practices across the employee lifecycle – including recruitment, onboarding, performance, employee relations, compliance, and engagement support. The Partner acts as the first point of contact for people queries, manager support, and general HR advice, ensuring CSB's high-performance culture and people philosophies are experienced consistently across the business. This role will help embed frameworks created by the P&C Manager and ensure alignment to CSB's values, culture, and operational rhythm.

Key Responsibilities:

Employee Lifecycle Management – Recruitment an Onboarding

• Represent CSB as an employer of choice in all candidate and talent-facing touchpoints, actively contributing to employer brand visibility and positioning.
• Lead and support recruitment activities, including drafting job ads, candidate sourcing, screening, interview coordination, and managing communications to ensure an exceptional candidate experience.
• Support the P&C Manager and external agencies during recruitment campaigns to execute screenings, coordinate interviews, ensure process alignment, and support an exceptional candidate experience.
• Guide hiring managers through onboarding expectations, probation milestones, and supporting documentation.
• Coordinate onboarding processes, including but not limited to; contract generation, system setup, induction, and process follow-through.

Employee Lifecycle Management – Performance and Engagement

• Support execution of engagement surveys and pulse checks; assist in analysing data and coordinating follow-up action planning with relevant stakeholders
• Coordinate logistics for culture and engagement initiatives, team events, training sessions, and wellness activities.
• Manage internal communications in alignment with CSB's tone and people strategy, including frequent and consistent people updates to the business.
• Be a visible presence across the business, helping employees feel heard and supported through regular check-ins and proactive support.
• Contribute to the success of recognition programs and other culture-aligned initiatives.
• Maintain data integrity across HR systems (Employment Hero), ensuring all employee records and documentation are accurate, up-to-date and compliant.

Policy and Process Execution

• Assist with biannual performance and remuneration review cycles, including communication, documentation, and reporting.
• Support managers with delivering feedback and development conversations.
• Assist in developing and embedding key people policies; draft letters, contract changes, and formal documents.
• Actively improve people processes to enhance clarity and effectiveness.
• Support ad hoc training and capability-building (e.g., systems, onboarding guides, performance coaching).

Workplace Relations & Compliance

• Provide frontline guidance to managers and employees on ER matters (e.g., conduct, leave, conflict resolution), escalating complex cases as needed.
• Support low-risk investigations or grievance processes under guidance.
• Ensure secure documentation of employee files and communications.
• Support WHS compliance and adherence to legal standards.

Employee Lifecycle Management – Offboarding

• Coordinate all aspects of the offboarding process, including exit interviews, documentation, and systems access removal
• Liaise with managers for knowledge transfer and handover planning.
• Analyse exit feedback to inform retention and culture initiatives.

Stakeholder Management

• Build trusted relationships across departments, offering proactive and strategic people support.
• Act as a first point of contact for people-related queries, coaching managers and identifying when to escalate.
• Partner with stakeholders to understand team dynamics, workforce needs, and business challenges.
• Facilitate regular check-ins with department heads to ensure alignment on people initiatives.
• Provide clear, timely updates on people matters including recruitment, ER, and engagement.
• Support change management initiatives by preparing teams and stakeholders for organisational shifts.

About You

• Passion about female empowerment, diversity and inclusion in the fashion industry.
• Outstanding attention to detail with a high level of accuracy.
• Ability to work deadlines and manage competing priorities.
• Solid knowledge of accounting principles and sound knowledge of internal controls
• Proficiency in accounting software (e.g. Xero, MYOB, NetSuite, QuickBooks, or similar); ERP experience is an advantage.
• Excellent communication and stakeholder engagement skills.
• Ability to work in a fast-paced environment, produce high quality work under pressure and meet deadlines
• Sense of ownership and pride in your performance and its impact on a company's success
• Critical thinker with an investigative nature, a problem-solving mindset, and an analytical approach to work

Education and Technical Knowledge

• Essential – Experience in a generalist role, 4+ years Essential – Human Resource Management Bachelor or higher qualification
• Essential – Current broad working knowledge of Australian Industrial Relations Legislation, HR Best Practice concepts and modern organisational policies
• Preferred – Active participant in professional networks and industry events;
• Preferred – G Suite, Employment Hero and Apple knowledge

Skills, Knowledge and Experience

• HR Generalist Expertise: Minimum 4 years in a hands-on, operational HR role with demonstrated success delivering across the employee lifecycle.
• Stakeholder Management: Proven ability to build strong relationships and effectively partner with internal and external stakeholders at all levels.
• Communication & Influence: Exceptional written and verbal communication skills with a confident approach to problem solving and advising.
• Adaptability & Autonomy: Highly organised, resourceful and able to work independently in a fast-paced, changing environment while managing competing priorities.
• Collaboration & Teamwork: Strong team player with a growth mindset and a willingness to roll up your sleeves and get involved in the detail.
• Judgement & Confidentiality: Sound decision-making, high integrity and the ability to manage sensitive matters with discretion and care.
• Continuous Improvement: Comfortable interpreting data and driving practical improvements across processes, documentation and service delivery.
• Presentation & Facilitation: Confident in delivering inductions, training and feedback sessions in a way that engages and supports teams.

Why Join CSB?

• Hybrid work model – balance of in-office & WFH
• Short Term Incentive Program
• Parental leave package for both parents
• State-of-the-art gym at CSB HQ
• Be a part of our mission to empower women worldwide
• Exciting team events & initiatives

How to Apply

If you're ready to contribute to CSB's mission and growth, we'd love to hear from you Join in empowering women worldwide, CSB style. To apply, please submit your resume and cover letter via the job board only (direct applications via email or LinkedIn messages will not be accepted). For further information, please reach out to Dylan Anger at dylan@cropshopboutique.com.

CSB Active is a growing e-commerce brand that was founded in 2019 by Rachel Dillon, with stylish and unique activewear in mind. Our mission is to provide women all over the world with functional and confidence-inducing activewear that inspires our ever-growing community both in and out of the gym. Behind our vision is our passionate and high-performing CSB team that stands by values such as inclusivity, creativity, empowerment, and respect. CSB preaches a commitment to continuous learning and development to set our team up for success. In 3 short years, we have become a leader in the Australian activewear space, with a goal to keep growing our community globally.