Network Support Engineer

Job Description

The opportunity :

We're looking for a skilled and self-driven Network Support Engineer to join our high-performing infrastructure team. If you thrive in complex networking environments, love solving problems, and want to make a real impact through both operational excellence and continuous improvement, this role is for you.

In this role, networking will be your primary focus, with a balance of :

• 60% BAU support - operational support, troubleshooting, and incident resolution
• 40% project & improvement work - network upgrades, optimization, and technology transitions

You'll play a key role in developing and implementing network solutions, contributing technical expertise to designs and capacity planning led by our Infrastructure Lead. Beyond networking, you'll collaborate across the wider infrastructure team, working on integrated systems such as telephony, CCTV, and access control.

This is an opportunity to take ownership, drive improvements, and work on a diverse mix of operational and project work in a team where your ideas are valued.

Key duties and responsibilities include (but are not limited to) :

Network Support & Float Duties

Act as a flexible technical resource across network infrastructure, with secondary support for security, endpoints, telephony, and access controlSupport BAU network tasks, optimization initiatives, and internal projectsAssist in system evaluations, upgrades, and patching where networking is impactedBuild working knowledge across toolsets / environments to provide coverage during resourcing gaps

Service Desk Escalation & Network Ownership

Serve as the primary escalation point for all network-related incidents raised by the Service DeskGuide and mentor Service Desk staff by providing advanced resolution pathsAssist with reporting and communications during priority network-related outages / incidentsCollaborate with the Service Desk to refine triage documentation and SOPs for recurring network issues

CCTV, Duress & IP Telephony Systems

Provide network-related support and troubleshooting for IP-based CCTV, duress alert systems, and telephony platformsAssist in deployment, configuration, and handover activities for new sites or system changesDevelop ownership of network dependencies for these systems over time

Project Support & Process Improvement

Contribute to internal network / infrastructure projects, upgrades, and technology transitionsImplement network designs under the direction of the Infrastructure LeadDocument troubleshooting steps, configurations, and knowledge articlesEngage with vendors for escalated network support, procurement, and solution alignment

Monitoring & Maintenance

Monitor network, access control, and endpoint systems where performance impacts serviceSupport regular network patching, firmware updates, and proactive health checksEnsure log data, alerts, and health checks are triaged and actioned promptlyParticipate in scheduled maintenance windows affecting network services

About you :

Our ideal candidate is a hands-on Network Support Engineer who thrives on solving complex problems and delivering robust, scalable solutions. They bring a proactive, improvement-focused mindset, going beyond reactive support to drive optimization and innovation. Confident in leading and contributing to network projects and implementations, they adapt quickly to the demands of a dynamic, multi-site environment. With a strong appreciation for documentation, process, and knowledge sharing, they balance technical execution with collaboration, clear communication, and constructive feedback.

Skills and experience :

Essential :

Experience in network engineering or network support rolesHands-on experience with Cisco Meraki networking hardware and dashboard administrationExperience in an MSP or multi-site enterprise environmentCisco CCNA or CompTIA Network+ accreditation or equivalent; highly regardedStrong technical expertise in enterprise networking including routing, switching, VLANs, DHCP, DNS, NAT, VPNs, QoS, and wireless optimizationDemonstrated ability to implement and maintain network changes in production environmentsProficient in troubleshooting complex network issues across the OSI modelFamiliarity with security best practices in network design and configurationExcellent written and verbal communication skills for technical documentation and stakeholder engagementProven ability to self-manage workload & priorities effectively to meet deadlinesProactive, self-starter approach with a strong desire to identify and resolve root causesStrong commitment to continuous learning, with a history of lab work, tinkering, or side projects related to networking

Beneficial : CCNP accreditation

Experience supporting or integrating network aspects of CCTV and duress systems such as Meraki Vision, Hikvision, etc.)Experience with firewalls and security appliances (Meraki MX, Cisco ASA, Palo Alto, Fortinet)Exposure to IP telephony systems (3CX, Avaya, Microsoft Teams Phone, or similar) Understanding of various project delivery methods, such as ITIL or Agile;Familiarity with Atlassian Suite (Jira, Confluence) for documentation and workflow

In return we offer you :

A passionate, innovative, energetic, and supportive culture. It's something we're proud of at FLG, and you'll feel part of the family from day oneYou'll also benefit from our industry-leading learning and development offering - we pride ourselves on supporting and developing our team members, providing them with the learning and skills they need to build a long-term career with usHybrid working (a mixture of in-office and work from home)A competitive salary package + a wide range of benefits including a free gym membership for you and the person of your choiceAdditional benefits as part of our recognition of service scheme

About Fitness and Lifestyle Group

Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.

FLG's portfolio includes globally recognized brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.

Our Commitment to Diversity and Inclusion :

At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.

We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.

Apply Now

Please click 'Apply' to submit a resume that details your experience, attributes, and achievements.

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