Retail Sales Assistant

4 weeks ago

NewcastleMaitland, Australia ResMed Inc Full time

Retail Sales Assistant (Hourly) - AU Newcastle (NSW)

Retail Sales Assistant (Hourly) - AU Newcastle (NSW)

Apply locations: Newcastle, NSW, Australia
Time type: Part time
Posted on: Posted 4 Days Ago
Job requisition id: JR_044408

  • The primary role of the Customer Support function is to provide exceptional customer service, sales, and marketing support via different communication channels. Key responsibilities include addressing customer inquiries related to ResMed products, services, warranties, order processing, data entry, and resolving general complaints. Identifying sales opportunities from customer inquiries. Providing first-line technical and clinical assistance, escalating issues to relevant teams for resolution.

Let's talk about Responsibilities

The primary objective of Customer Service within the Customer Support Job Family is to communicate with customers daily, before and/or after a sale, via telephone, email, chat, or social media platforms. This includes checking on therapy status, adherence, and ordering supplies or equipment.

Key responsibilities include: handling customer orders for medical supplies and equipment, maintaining client records, tracking deadlines, supporting cross-functional teams, developing positive customer relations, collaborating with departments to meet sales goals, documenting technical and customer issues, and providing metrics to management.

Support roles involve clerical, administrative, technical, or operational tasks, requiring vocational training or equivalent experience. Internally, interactions involve information exchange, with limited discretion to vary from procedures.

Qualifications and Experience

Required: Minimum of 1 year of related experience, broad knowledge of routines and procedures, instructions on new assignments.

Preferred: [Insert preferred qualifications if available]

Joining us means more than contributing to a healthier world; it's about challenging, supporting, and inspiring your career. We foster a diverse, inclusive culture that encourages innovation. If this sounds like the workplace for you, apply now We commit to responding to every applicant.

About Us

ResMed (NYSE:RMD, ASX: RMD) creates life-changing health technologies. We are dedicated to pioneering innovative solutions that empower millions worldwide to live healthier lives. Our AI-powered digital health solutions, connected devices, and software make home healthcare more accessible and personalized. Learn more at and follow @Resmed.

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