Advice Change Manager

Overview

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Our Private Bank team is dedicated to delivering exceptional client experiences through innovative advice technology solutions. By driving strategic transformation, we aim to simplify processes, enhance efficiency, and improve both client and staff experiences across our business.

Role and Responsibilities

As a Change and Transformation Specialist, you will play a pivotal role in managing end-to-end change initiatives within our Private Bank business. You will collaborate with clients, bankers, advice services teams, product specialists, and leadership to deliver transformational change. Your focus will include driving continuous improvement in key advice systems, such as Salesforce, while sourcing and implementing new systems to enhance our advice lifecycle.

What You Offer (Qualifications)

• Proven experience in developing and maintaining high-quality change management deliverables, including communications, training, stakeholder engagement, and change impact assessments.
• A strong background in managing business-wide transformation and change initiatives, particularly those impacting processes and technology within the financial advice sector.
• Demonstrated expertise in stakeholder management, negotiation, and influencing, with the ability to engage effectively at all levels.
• A client-focused mindset, with a passion for transforming client interactions and delivering exceptional customer experiences.
• A deep understanding of advice processes, advice technology systems, and best practice implementation, coupled with exceptional communication and organisational skills.

What We Offer (Benefits)

• 1 wellbeing leave day per year
• Up to 5 additional service bonus leave days per year
• Up to 20 weeks' paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks' paid leave for non-primary caregivers
• 2 days of paid volunteer leave and donation matching
• Up to 12 months' gender affirmation leave, including 6 weeks' paid leave
• Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
• Access to a wide range of salary packaging options
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that's buying a home, growing a business or investing to manage wealth.

Our Commitment to Diversity, Equity and Inclusion

We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Project Management and Information Technology

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