Customer Service Officer

2 weeks ago

Geelong, Victoria, Australia AMA Group Ltd Full time

At Bellarine Smash Repairs, Moolap, we pride ourselves on providing quality small to medium repairs for our customers. Our team of 23 works with the latest technology and tooling. We have a spacious workshop with separate work areas for our Panel and Paint divisions. Enjoy a steady stream of work and monthly team BBQs

With our team, you will be supported and valued for the long term.

The Opportunity

We have an exciting opportunity for a Customer Service Officer to join the team at Bellarine Smash, Moolap.

Role responsibilities
  • Ensuring the environment is always customer friendly
  • Greeting customers on arrival
  • Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
  • Contacting customers to ensure satisfaction with the AMA experience
  • Handling telephone and email correspondence
  • Supporting management with inventory (parts, paint, consumables, etc.)
  • Liaising with insurance providers regarding claims and repairs
Ideal candidate
  • Proven experience within a Customer Service position
  • Highly professional and personable with strong relationship-building skills
  • Strong systems experience and competent computer skills
  • Excellent verbal and written communication skills
  • Ability to meet strict deadlines
  • Able to work effectively and collaboratively with the team
Benefits
  • Reward & recognition
  • Career development and training
  • Referral bonus for recommending a friend to work with us
  • Discounts on parts and tools
  • Uniforms provided
  • 24/7 professional counselling for team members and their immediate families

We understand that some people need non-standard work hours and are happy to discuss options available for this role or similar roles across our business.

We champion our team because our people set us apart and drive our business's success. We focus on individual strengths and value differences to bring out the best in people, enhancing their skills and capabilities to build fulfilling careers.

AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

No matter who you are, if you have the drive and talent to progress, when you're part of our team, you're going places. Apply or call us today at 03 5248 0334.

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