Manager - Home Oxygen & Aged Care

3 weeks ago

City Of Cockburn, Australia Air Liquide Healthcare Full time
Overview

Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.

We are seeking an experienced and dedicated Commercial Manager to lead our Home Oxygen and Aged Care market across WA. This role is crucial for maintaining and growing our key accounts, ensuring a superior customer experience, and driving profitability. The successful candidate will be a proactive problem-solver with a strong focus on relationship management and strategic planning.

Responsibilities
  • Build and maintain strong relationships with key accounts through regular contact and on-site visits
  • Main point of contact for customer inquiries, providing expert advice
  • Promote new products and services to add value for accounts
  • Resolve customer issues quickly
  • Lead internal teams to deliver a seamless customer experience from order to delivery
  • Manage customer contracts, including renewals and amendments, to ensure compliance
  • Analyse account profitability and take action to meet minimum profitability targets
  • Monitor budgets and develop strategies to identify and secure new business opportunities
  • Utilise sales tools and software to effectively track activities and report on progress
  • Ensure all work is performed in full compliance with company HSEQ standards and procedures
Qualifications
  • Proven experience in a customer-facing management role, ideally within the healthcare, home oxygen, or aged care sectors
  • Excellent relationship-building and customer service skills
  • Strong analytical skills with the ability to manage profitability and budgets
  • Highly organised, proactive, and capable of working independently
  • Exceptional communication skills, both written and verbal
  • A firm understanding of contract management principles
  • Proficiency in using a range of software applications, including Sales Tools, Microsoft Office, and ERP systems
  • A strong commitment to safety, compliance, and quality standards
About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide's scientific territory and have been at the core of the company's activities since its creation in 1902.

At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.


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