Client Services and Communications Officer

Location: Berri, South Australia
Full Time - 1.0 FTE
Services Level 2 $62,542 - $67,693 (Pro-Rata + Superannuation + Leave Loading + Salary Packaging)

Position: Client Services & Communications Officer

Working Location: Berri, South Australia

Job Status: Full Time - 1.0 FTE

Salary: $62,542 - $67,693 (Pro-Rata + Superannuation + Leave Loading + Salary Packaging)

The Client Services & Communication Officer is the first point of contact for clients, visitors, and stakeholders, providing a welcoming, professional, and efficient reception service. This role manages incoming calls, processes client referrals and documentation, and supports the smooth delivery of client services. Additionally, the position is responsible for producing engaging communications, including managing social media channels, designing promotional materials, and assisting with marketing initiatives to enhance FocusOne Health's brand and community presence.

Tasks include (but are not limited to):

1. Greet clients and visitors and manage our busy front reception
2. Answer calls, process mental health and general health referrals, and handle client documentation
3. Provide accurate data entry and maintain records within established procedures
4. Assist with special projects and organisational initiatives
5. Create engaging social media content and promotional materials
6. Support communication campaigns to strengthen FocusOne Health's community presence

FocusOne Health offers a supportive environment, working with a team of dedicated mental health professionals and organisational specialists, to support your development. Access to significant Professional Development opportunities are available.

We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The successful applicant will be remunerated in accordance with FocusOne Health's Enterprise Bargaining Agreement (EBA), depending on skills, experience, and qualifications. We offer flexible terms and conditions and attractive salary packaging arrangements. For more information about salary packaging, please visit Discover salary packaging - Community Business Bureau (cbb.com.au).

Comprehensive onboarding and induction to the role will be provided to the successful applicant.

We reserve the right to appoint to the role prior to the application closure date.

Further information can be obtained by contacting Yalonda Fitzsimmons, Executive Manager Operations at FocusOne Health on (08) 8582 3823.

FocusOne Health is a locally run not-for-profit organization providing a range of programs and services to raise awareness and improve health outcomes in the community.

FocusOne Health is always looking for suitably qualified Mental Health Clinicians. If you have a qualification in Social Work, Occupational Therapy, Mental Health Nursing, or are a Registered Psychologist, please call the office to discuss employment opportunities.

We offer a supportive environment, working with a team of mental health professionals and organizational specialists, to support your development. Access to significant Professional Development opportunities is available, including support to obtain professional accreditation.

We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

Applicants are required to address the Selection Criteria listed in the Job Description in their cover letter to be considered.

Your application, including a cover letter addressing the selection criteria, your current resume, and contact details for three referees, must be emailed to info@focusonehealth.com.au.

All applicants must complete and return the Pre-Employment Declaration at the time of the interview.

Further information can be obtained by contacting Yalonda Fitzsimmons, Executive Manager Operations at FocusOne Health on (08) 8582 3823.