Director, Solution Engineering

3 weeks ago

Sydney, New South Wales, Australia Salesforce, Inc. Full time

We are seeking a Solution Engineering Manager to lead a specialist team supporting Revenue Cloud and Commerce Cloud within our pre-sales organisation. This leader will play a critical role in deeply aligning with Sales Leadership, acting as a strategic partner to drive revenue growth, refine sales strategies, and ensure our customers achieve success with Salesforce solutions. By fostering strong collaboration with Account Executives and other stakeholders, this leader will help shape deal strategy, enhance customer engagement, and create a seamless partnership between sales and solution engineering.

Role Overview:

As the Solution Engineering Manager, you will develop and lead a team of high-performing Solution Engineers (SEs), ensuring they deliver exceptional technical sales support and thought leadership. You will guide the team through complex sales cycles, help craft compelling solution strategies, and enable them to position Salesforce effectively against competitors. You will also partner with sales and cross-functional teams to drive operational excellence and innovation in how we engage with prospects and customers.
This role requires a leader who can challenge the status quo, drive digital transformation, and bring a strong understanding of the evolving landscape of subscription and e-commerce business models. You will represent Salesforce at an executive level, providing thought leadership and strategic guidance to both internal teams and customers.

Key Responsibilities:

  • Lead, mentor, and grow the Solution Engineering team, fostering a culture of collaboration, innovation, and technical excellence.

  • Develop and execute sales strategies to position Revenue Cloud and Commerce Cloud effectively, ensuring alignment with customer business objectives.

  • Establish a deep partnership with Sales Leadership, acting as a trusted advisor to ensure alignment between technical and business strategies, influencing account plans, and driving joint success.

  • Proactively collaborate with Account Executives and Sales teams, embedding Solution Engineering into the sales cycle early to shape deal strategy, increase win rates, and enhance customer engagement.

  • Coach and empower Solution Engineers to deliver compelling demonstrations, technical workshops, and value-driven conversations with customers.

  • Drive innovation and best practices in pre-sales engagements, continuously improving how we demonstrate value and differentiation.

  • Own executive relationships with key technical contacts at customers and deliver thought leadership through industry point-of-views (POVs) and strategic engagements.

  • Ensure exceptional customer experiences, aligning our solutions to customer business objectives and ensuring impactful engagements.

  • Champion Salesforce values and promote a diverse, inclusive, and high-performing team environment.

  • Support team growth and development, identifying, hiring, and onboarding top talent while fostering continuous learning and career advancement.

  • Act as an escalation point for strategic deals, guiding the team through complex challenges and collaborating across departments to remove obstacles.

Experience & Skills Required:

  • Proven leadership experience in Solution Engineering, Pre-Sales, or Consulting, ideally within B2B enterprise software.

  • Experience with Revenue Cloud and/or Commerce Cloud or a strong background in CPQ, Billing, Subscription Management, or E-commerce platforms is beneficial but not required.

  • Deep understanding of customer buying behaviours, business transformation, and industry trends in revenue and commerce operations.

  • Track record of success in the Australian market, building relationships at C-level and driving solution-based selling.

  • Passion for coaching and developing technical teams, fostering a growth mindset and continuous learning.

  • Demonstrated ability to drive revenue and meet KPIs, while balancing team development and operational execution.

  • Strong analytical capabilities, with the ability to prioritize and manage multiple strategic initiatives.

  • Exceptional communication, presentation, and storytelling skills, with the ability to translate complex technical concepts into business value.

  • Strategic thinking with a customer-first approach, able to develop and articulate compelling sales strategies.

  • Proven ability to collaborate cross-functionally, working closely with Sales, Product Management, Marketing, and Customer Success teams.

Join us and be part of a high-energy, innovative, and customer-focused team where you can make an impact and grow your career with Salesforce

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