Operations Manager

5 days ago

City of Monash, Australia Contour Education Full time

The Operations Manager – Victoria is responsible for overseeing the efficient and effective operations of multiple sites across the region. This role ensures that operational processes run smoothly, resources are allocated effectively, and teams are empowered to deliver high-quality services that align with Contour's mission to reshape education, one student at a time.

The Operations Manager acts as a leader for site-based team leaders and their teams, ensuring consistency in service delivery, compliance, and operational excellence across all locations.

Who are we

We empower students and their studies by providing an ecosystem of highly effective tutoring, resources and support. We run weekly small-group tutoring sessions, presented by young and experienced tutors that teach in a simple, intuitive and engaging way. We also supplement these sessions with weekly workshops, complimentary 1-on-1 support and a learning portal with a comprehensive suite of resources and practice material to help students master their subjects.

Over 6,000 students and 150+ team members have joined Contour since our founding in the beginning of 2020. Our growth is a testament to our dedication in providing ALL our students and parents with a premium learning experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their personal goals, and achieve success in their school assessments and exams. We've been listed three years in a row as one of the Fastest Growing Startups by the Australian Financial Review, and we're continuing to multiply year over year

It's our vision to reshape education, starting with tutoring.

What you'll do

Multi-Site Operational Leadership
  • Oversee daily operations across multiple locations, ensuring seamless service delivery.
  • Implement standardised operational processes across all sites to maintain efficiency and quality.
  • Lead and support Campus Team Leaders and frontline teams to ensure high performance and operational excellence.
Resource & Workforce Management
  • Ensure appropriate staffing levels, resource allocation, and scheduling to meet operational needs.
  • Work closely with People & Culture to support recruitment, onboarding, and ongoing staff development.
  • Monitor workforce planning and team productivity to optimise performance.
Compliance & Risk Management
  • Ensure all sites adhere to regulatory, safety, and compliance standards.
  • Identify and mitigate operational risks through proactive planning and issue resolution.
  • Drive a culture of safety and accountability across all locations.
Process Improvement & Efficiency
  • Identify opportunities to streamline workflows and enhance operational efficiency.
  • Implement best practices and standard operating procedures across sites.
  • Leverage data and analytics to drive decision-making and performance improvements.
  • Collaborate with internal teams (Operations, People & Culture, Sales, Program Success, Tutoring, & Marketing) to ensure operational alignment.
  • Manage relationships with external vendors, landlords, and service providers to support site operations.
  • Act as a key escalation point for operational issues, ensuring swift and effective resolution.
  • Foster a high-performing, customer-focused culture across all locations.
  • Provide coaching and mentorship to Campus Team Leaders and frontline teams.
  • Ensure that Contour's Core Service Values and Team Values are embedded across all operations.
Skill Requirements

Honesty and Integrity
Passion for operations, people leadership and results.
High Level of Empathy
Energy and Enthusiasm
Excellent Communication Skills
Independence & Proactiveness
Willing to Listen, Learn & Lead
Intelligence & Creativity

Experience Requirements

Bachelor's Degree (or higher) in business, business administration, commerce or similar.

3+ years of multi-site operational leadership in a fast-paced environment. (Ideally suited to those who enjoy start-up and scale-up businesses - will consider those from service-oriented retail or hospitality leadership roles too)

NOTE: These are requirements; however, they are favourable to your application.

Personal Requirements

Full Academic Year Commitment (e.g. no overseas exchange trips for 8 weeks)
Long-Term Mindset & Vision (if you're selected, we'd like you to come for the ride as we grow as a brand)
Sign an NDA (e.g. can't distribute our resources/company info to others)
Agree to a non-compete clause ( e.g. you can't tutor student groups for others)
Ability to Commit to Weekly Classes (e.g. can't constantly reschedule or miss classes)
Travel to our Locations (e.g. Glen Waverley, CBD or Box Hill)
Genuine Desire to Motivate Students (e.g. your primary goal is to help students achieve their potential, like us)

Past VCE Graduate (we still accept applications from non-VCE graduates, just it helps)

  • Competitive benefits and pay, that recognise your pivotal role in Multi-site leadership
  • A chance to shape the brand and customer experience, ensuring we engage our students and their parents, forging strong partnerships along the way
  • As we grow, so do your opportunities - envision a path that can lead to leadership roles within a dynamic start-up.
  • Personalised mentorship and training, dedicated to refining your Operations and people management expertise.
  • Work where creativity meets strategy - in a non-corporate setting, where you can be directly influencing the company's innovative edge.
  • Join an environment where team success is celebrated, while simultaneously boosting your public speaking, leadership, and collaboration skills.

By joining Contour Education, you won't be just taking on another Operations role. This is the unique opportunity to thrive, influence and make a lasting impact not only on our organisation, but also in an industry ripe for innovation.

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