Seasonal Retail Team Member

3 days ago

Mackay, Queensland, Australia City Beach Full time

At City Beach, our people are at the core of what we do, both our customers and our team. All are welcome under the City Beach roof, where value is placed on individual style, teamwork, authenticity, adaptability, and a desire to exceed expectations.

We stock some of the world's biggest brands across surf, skate, streetwear, and fashion. Our stores are a hub that connect our customers to events, influencers, and trends, allowing them to live life on their terms.

The role

As a Seasonal Retail Team Member, you are a key member of our team and are responsible for delivering an exceptional and memorable experience for our customers during the seasonal Christmas period. You will ensure customer satisfaction through your outstanding product knowledge, customer service, and ability to offer solutions. You will also help to create a shoppable environment for our customers, keeping our shopfloor neat and tidy, and ensuring that our stores are set up for promotions and sales and always stocked with the latest product.

What you'll be doing

  • Providing a superior customer experience for each person who walks through our store.
  • Ensuring our stores are open and ready to be shopped by our customers.
  • Managing the movement of stock, optimising sales, filing, and tidying the shopfloor, and getting the store set up for promotions and sales.
  • Working with the store team to maintain high standards of store presentation.
  • Demonstrating strong product knowledge and being able to research and describe product features and benefits.
  • Recommending, selecting, and helping locate products based on customer needs or desires.
  • Supporting the store leadership team with assigned tasks in line with departmental expectations.
  • Reporting any safety hazards or concerns to your management team immediately to ensure that City Beach is a safe place to work and shop.

What we're looking for

  • Previous experience in a customer-service role is desirable.
  • A strong focus on delivering outstanding customer service.
  • The ability to work in a fast-paced environment and multi-task to provide service for multiple customers.
  • An energetic and enthusiastic approach to store operations and a personable approach with customers.

The benefits

  • 30% team member discount for you, your friends, and family.
  • Partnerships with industry leaders offering discounts on products and memberships, including:
    • Access to a free Employee Assistance Program.
    • 15% discount on Goodlife and Fitness First Gyms memberships.
    • Discounts on Studio Pilates and City Cave.
    • Up to 15% off at Strike Bowling & Holey Moley.
  • Endless pathways to different roles within Stores, Head Office, or Distribution Centre.
  • In-store competitions and sales incentives.
  • Gift cards for major milestones and yearly anniversary certificates.
City Beach values a diverse workforce and is committed to creating an environment that respects, celebrates, and empowers individual differences. We ensure everyone is treated with dignity and respect.
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