Production Support Analyst

Join to apply for the Production Support Analyst role at IAG.

Make a difference as a Production Support Analyst. ROLLiN' is rethinking traditional insurance and doing it a lil differently. Part of Insurance Australia Group (IAG), we're making insurance more accessible for the young and young-at-heart. As a Production Support Analyst at ROLLiN, you'll help keep our systems running smoothly and reliably across a modern cloud-based environment. You'll monitor system performance, respond to issues, and support day-to-day operations to make sure everything works as expected for our customers and internal teams. You'll work closely with others to identify and fix problems quickly, suggest improvements, and help reduce the chance of future issues. You'll also play a part in making sure our systems support the business effectively, contributing to a positive experience for users and helping the team deliver great outcomes. This is a hands-on role where you'll learn and grow by working with experienced colleagues, gaining exposure to a fast-paced, digital-first insurance business. You'll help connect technical operations with business needs, making a real impact through your support and problem-solving skills.

This is a permanent position with flexibility to be based in Gadigal Country (Darling Park 2, Sydney), Naarm (Melbourne) or Meanjin (Brisbane).

About You

• You have hands-on experience in technical support, business analysis, and issue-driven project management, with a knack for navigating complex challenges.
• You're passionate about data—both qualitative and quantitative—and thrive on transforming insights into impactful actions.
• A natural communicator, you speak the language of engineering, data, design, and operations, and know how to bring cross-functional teams together to drive fast, effective resolutions.
• You're familiar with tools like JIRA and ServiceNow, and use them to streamline workflows and enhance team collaboration.
• You've worked with SaaS platforms like Salesforce and AWS, and understand how to leverage them for operational excellence.
• You're experienced in cross-functional environments, collaborating with full-time staff, contractors, vendors, suppliers, and systems integrators to deliver seamless outcomes. You're eager to learn about new technologies and look at ways to leverage for an enhanced customer experience.

Application details

Applications close Friday 5th September at 23:59 AEST.

Joining ROLLiN' Insurance you'll have access to a raft of benefits from across the Group:

• Boosted superannuation with 13% as standard
• Up to 50% off personal insurance, including home and motor insurance
• 5 myLeave days per year on top of annual leave
• Work from home and many more flexibility options with myFlex
• Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
• Dedicated career growth programs, including the award-winning IAG Academy
• Discounts on everyday and special occasion items
• A certified Family Inclusive WorkplaceTM
• Employment type eligibility criteria apply

About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees. Apply today.

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industries: Insurance