Operations Associate

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Equifax (EFX) is currently seeking a dedicated and meticulous Operations Associate - Investigations to join our team. If you're passionate about data accuracy, customer service, and contributing to a dynamic environment, we encourage you to apply

What You'll Do :

As an Operations Associate - Investigations, you will be a key player in managing investigations of commercial data flagged by Equifax partner. Your core responsibilities will include :

Reviewing provided information, scrutinizing data and data sources, query tickets and sending emails to verify data accuracy.

Working closely with both internal and external stakeholders to efficiently remedy raised data disputes.

Identifying and meeting the needs of requestors and callers, explaining Equifax products and services clearly, and ensuring a high level of satisfaction in all interactions.

Performing tasks in strict accordance with Service Level Agreements, internal procedures, and relevant legislation.

Gaining and maintaining a detailed understanding of data sources and implementing strategies to ensure data integrity.

Handling additional phone calls and emails across a range of products and providing technical support and general advice to other Equifax departments.

Testing (UAT) for new systems, providing feedback, and supporting the documentation of procedures.

Supporting the leadership team in creating reports and contributing to the adoption of new technologies and the transformation of current practices.

Assisting in the identification and management of business risks and incidents.

Continuously updating your knowledge of relevant legislation, such as trade access and the Privacy Act.

What experience do you need

An undergraduate degree in a relevant field, or equivalent practical experience in a customer service or operations role.

2-3 years' experience in a customer service role within an office environment.

Strong computer skills, including demonstrated proficiency in managing email and using MS Office and / or Google Suite applications

Proven experience in effectively managing customer escalations.

Experience in documenting processes and procedures

What Could Set You Apart

Knowledge of the Comprehensive Credit Reporting Code of Conduct, The Privacy Act , and Equifax internal processes and procedures.

Experience with process improvement methodologies (e.g., Lean / Six Sigma).

A basic understanding of workload / workforce management principles.

Experience and understanding of case and incident management frameworks.

We believe that when we're at our best, we can do our best. Equifax offers policies and programs that support our employees' financial and personal wellbeing with additional leave days, hybrid working environment, employee assistance program and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference

Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.

We work to help create seamless and positive experiences during life's pivotal moments : applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.